The training always failed in the Custom Translator

Question

When I uploaded my documents and start train a model.

It failed after 1 hour. There is no info to indicate the root cause. The error says:

Training failed

This training has failed. You have not been charged. You can try again by duplicating the model, or you can contact the Custom Translator team via email at Translator Support

Answer 1

Hello @Ryan Cai

Thanks for reaching out to us, as far as now there is no any ongoing issue, I would high recommend you raise a support ticket for this case since product team need more information which is private and can not be shared in the public forum.

If you have no support plan, I am happy to enable you a one time free ticket for this case. Please let me know if you need it.

If you have a support plan, please raise a support ticket directly, and share the ticket number so that we can help you track on it also.

Regards,

Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

Answer 2

@YutongTie-MSFT The models continued to fail. Could you help me to check?

Our Custom Translator info is:

Workspace name

Blizz-Loc-TP-CustomTranslator

Subscription name

BlizzLocTranslator

Subscription type

TextTranslation

Subscription region

Global The model names are:

Blizz-Loc-TP-CS_EN2KO

Blizz-Loc-TP-CS_EN2DE_failed

Answer 3

I have the same issue, this is since last week. no change in procedure and the data loads into the system

Answer 4

I got the same issue today. Do you have get any feedback from support team?