Copilot - How to recover "recent chats"

Question

Some of my Copilot's chats in "Recents" are gone with no reasons, so I couldn't read my chats months before. I didn't delete those chats, but it just deletes.

I think the reason why those chats are gone is because I didn't read them in few weeks, but I still need to use those chats. How should I recover them, or could any programmer helps me?

Answer 1

Hi mh,

The chats should not disappear. There is an ongoing bug where chat history is deleted by your own, and I think this is what you might have encountered.

Does the Chat show up if you use Copilot app on your Phone?

Answer 2

I understand your concern about not seeing the Copilot icon on your desktop apps despite having the correct license and the latest version of Office 365 installed. Here are a few steps you can take to resolve this issue:

1.      Verify License: Ensure that your Microsoft 365 license includes access to Copilot features. Sometimes, specific licenses are required to enable certain functionalities.

2.      Check for Updates: Make sure that both your Office 365 apps and your Mac operating system are up to date. Updates often include fixes and new features that might resolve your issue.

3.      Enable Copilot: Sometimes, the Copilot feature needs to be enabled manually. You can do this by going to the settings or options menu within your Office 365 apps and looking for the Copilot feature.

4.      Organizational Policies: Check with your IT department to ensure that there are no organizational policies or settings that might be preventing the Copilot icon from appearing. Sometimes, administrative settings can restrict certain features.

5.      Support and Logs: If the issue persists, it might be helpful to capture HAR logs and share them with Microsoft support for further investigation. This can help pinpoint the exact cause of the issue. You can follow these steps to capture HAR logs:

·         Open Edge and press F12 to launch the Developer Tools.

·         Go to the Network tab and select "Preserve log."

·         Reproduce the issue and then export the HAR file.

·         Share the HAR file with Microsoft support for further analysis.

 

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