I cannot use my Sandbox.

Question

I'm doing my Microsoft Learn, but my Sandbox is returning the following error, which causes that I cannot continue with my learning:

Requesting a Cloud Shell.Sorry, your Cloud Shell failed to provision: {"code":"ServiceUnavailable","message":"Cloud Shell is not available at this moment, please retry later."} Please refresh the page. If the issue persists, please follow the troubleshooting guide Cloud Shell Troubleshooting or file a ticket New support request. Request correlation id: WESTEUROPE:20240920T123532Z:2ad7cc76-74f7-4a20-b58a-9ae0239d7761

Could you perhaps help me with this issue?

This question is related to the following Learning Module

Answer 1

Hi BN Huynh,
Thank you for reaching out to us regarding the issue you're experiencing with your Microsoft Learn Sandbox. I'm happy to help you resolve the problem and get back to your learning.

Error Analysis:

The error message you provided indicates that the Cloud Shell is currently unavailable, and it's not possible to provision it at this moment. This issue is often temporary and may be caused by various factors, such as high demand or maintenance activities.

Troubleshooting Steps

To resolve this issue, I recommend the following steps:

• Retry later: As the error message suggests, please try refreshing the page and attempting to provision the Cloud Shell again after a short period.
• Clear browser cache and cookies: Sometimes, clearing the browser cache and cookies can resolve connectivity issues. Please try clearing your browser's cache and cookies and then attempt to provision the Cloud Shell again.

Additional Support

If the issue persists after trying the above steps, you can:

• Follow the Cloud Shell Troubleshooting guide: This guide provides more detailed troubleshooting steps and may help you identify the root cause of the issue.
• File a new support request: If none of the above steps resolve the issue, please file a new support request, and our team will be happy to assist you further.

If you continue to experience any issues, feel free to share your concerns in the comments. We are here to assist you.

If you find this information helpful, please consider acknowledging it by clicking the "Upvote" and "Accept Answer" buttons.