Why API extract from user folder doesnt show sent items. but they have sent items in their mailbox

Question

Hi,

I am extracting folders for each user from API extract. I cannot see some user's sent items folder. They have this folder available in their outlook but somehow , it doesnt appear in extract . Why ?

I can see inbox , archive , deleted items but sent items is missing . Why ?

Answer 1

Hi @Saira Munir

Check if the user’s "Sent Items" folder is hidden. By default, this operation does not return hidden folders. Use the query parameter includeHiddenFolders to include them in the response.

GET /users/{id | userPrincipalName}/mailFolders/?includeHiddenFolders=true

Additionally, if the returned result set exceeds the default page size (10 items), it will automatically paginate. You can use the $top query parameter to return all result sets in a single page.

GET /users/{id | userPrincipalName}/mailFolders?$top=100&$count=true

Finally, note that this operation does not return all mail folders in the mailbox but only the subfolders of the root folder. If the user’s "Sent Items" folder is not a subfolder of the root folder, you may also need to traverse the parent folder of the "Sent Items" folder.

Hope this helps.

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