How to fix Correlation Id: 2ef4f18d-18ef-4fd9-80ff-d634713d3b4c Timestamp: 2024-09-20T19:00:37.000Z DPTI: 8f51ec51c3938aa0a35932b3afbc3f6f86eb4fc4f708e34cb22d61ca1bba5fbc Error Tag: 657rx Error Code: 2148073494

Question

How do I fix this?

Correlation Id: 2ef4f18d-18ef-4fd9-80ff-d634713d3b4c

Timestamp: 2024-09-20T19:00:37.000Z

DPTI: 8f51ec51c3938aa0a35932b3afbc3f6f86eb4fc4f708e34cb22d61ca1bba5fbc

Error Tag: 657rx

Error Code: 2148073494

Answer 1

Hi @Lilianna Burgos

If you have signed in the work or school account, I suggest you close all Office apps and OneDrive Apps, got to Windows Settings > Accounts > Access work or school, then removed any account that was in there by hitting Disconnect.

Then open Credential Manager > go to Windows Credentials > Generic Credentials > remove credentials which is related Microsoft 365 and OneDrive.

Relaunch OneNote and other Office apps, and sign in again to have a check.

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Answer 2

The error code 2148073494 indicates a certificate error. You can try the following steps to fix it:

1. Check if the certificate is expired or revoked.
2. Check if the certificate is installed in the correct store.
3. Check if the certificate is trusted by the application or service that is using it.
4. Renew the certificate if it is expired or revoked.

If the issue persists, you can try to provide more information about the context of the error, such as the application or service that is generating the error, to get more specific guidance.

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References:

• Troubleshoot password-based single sign-on - Request support