
Hi Jessica,
Unfortunately, Microsoft has announced the retirement of this feature:
https://admin.cloud.microsoft/?#/MessageCenter/:/messages/MC884005
As per the announcement:
We will be retiring the Send password in email feature from Microsoft 365 admin center starting August 30, 2024. Instead, we recommend using the new Print option in the Microsoft admin center to save the user account details and share them in a secure manner with your users.
Admins will no longer be able to receive usernames and passwords in email after this change is implemented.
Best regards,
T.