Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
3,132 questions
Azure app service disconnection while calling Azure Open AI service
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Iman Saleh
0
Reputation points
Hi,
I have a problem with an Azure app service deployed to Azure sandbox. I receive the error below in log. The application calls Azure Open AI and there seems to be a problem with chat completion requests. I am unable to debug the problem. I tried the following: increasing the maximum retries of Azure Open AI service to 20 and increasing timeout to 1800 second but this seems to make no difference. The application runs without issues when I make few calls to Azure Open AI service. This problem only happens when the number of chat completion requests increase. Location of open ai service is France central, pricing tier is standard, and model deployment is gpt-4 1106-Preview. Any clue what might cause this problem and how to debug it? This problem occurs only in deployment and when I run the same application locally there seems to be no issue.
2024-09-21T20:55:05.125296883Z File "/home/site/wwwroot/openai_client.py", line 47, in azure_open_ai_call
2024-09-21T20:55:05.125302865Z response = self.client.chat.completions.create(
2024-09-21T20:55:05.125308545Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125313845Z File "/opt/python/3.12.2/lib/python3.12/site-packages/openai/_utils/_utils.py", line 274, in wrapper
2024-09-21T20:55:05.125319737Z return func(*args, **kwargs)
2024-09-21T20:55:05.125325247Z ^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125330587Z File "/opt/python/3.12.2/lib/python3.12/site-packages/openai/resources/chat/completions.py", line 704, in create
2024-09-21T20:55:05.125336328Z return self._post(
2024-09-21T20:55:05.125341728Z ^^^^^^^^^^^
2024-09-21T20:55:05.125346968Z File "/opt/python/3.12.2/lib/python3.12/site-packages/openai/_base_client.py", line 1268, in post
2024-09-21T20:55:05.125352859Z return cast(ResponseT, self.request(cast_to, opts, stream=stream, stream_cls=stream_cls))
2024-09-21T20:55:05.125358589Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125364330Z File "/opt/python/3.12.2/lib/python3.12/site-packages/openai/_base_client.py", line 945, in request
2024-09-21T20:55:05.125370572Z return self._request(
2024-09-21T20:55:05.125376764Z ^^^^^^^^^^^^^^
2024-09-21T20:55:05.125382745Z File "/opt/python/3.12.2/lib/python3.12/site-packages/openai/_base_client.py", line 981, in _request
2024-09-21T20:55:05.125388696Z response = self._client.send(
2024-09-21T20:55:05.125394918Z ^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125401149Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpx/_client.py", line 926, in send
2024-09-21T20:55:05.125407181Z response = self._send_handling_auth(
2024-09-21T20:55:05.125412641Z ^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125418171Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpx/_client.py", line 954, in _send_handling_auth
2024-09-21T20:55:05.125424032Z response = self._send_handling_redirects(
2024-09-21T20:55:05.125430474Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125436476Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpx/_client.py", line 991, in _send_handling_redirects
2024-09-21T20:55:05.125449430Z response = self._send_single_request(request)
2024-09-21T20:55:05.125455632Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125461563Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpx/_client.py", line 1027, in _send_single_request
2024-09-21T20:55:05.125467594Z response = transport.handle_request(request)
2024-09-21T20:55:05.125473515Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125479036Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpx/_transports/default.py", line 236, in handle_request
2024-09-21T20:55:05.125485327Z resp = self._pool.handle_request(req)
2024-09-21T20:55:05.125491589Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125497219Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/connection_pool.py", line 216, in handle_request
2024-09-21T20:55:05.125503551Z raise exc from None
2024-09-21T20:55:05.125509433Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/connection_pool.py", line 196, in handle_request
2024-09-21T20:55:05.125515514Z response = connection.handle_request(
2024-09-21T20:55:05.125521144Z ^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125527106Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/connection.py", line 101, in handle_request
2024-09-21T20:55:05.125533317Z return self._connection.handle_request(request)
2024-09-21T20:55:05.125538938Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125544138Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/http11.py", line 143, in handle_request
2024-09-21T20:55:05.125550009Z raise exc
2024-09-21T20:55:05.125555379Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/http11.py", line 113, in handle_request
2024-09-21T20:55:05.125561220Z ) = self._receive_response_headers(**kwargs)
2024-09-21T20:55:05.125566620Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125572691Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/http11.py", line 186, in _receive_response_headers
2024-09-21T20:55:05.125579213Z event = self._receive_event(timeout=timeout)
2024-09-21T20:55:05.125585014Z ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125590575Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_sync/http11.py", line 224, in _receive_event
2024-09-21T20:55:05.125596236Z data = self._network_stream.read(
2024-09-21T20:55:05.125601535Z ^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125606945Z File "/opt/python/3.12.2/lib/python3.12/site-packages/httpcore/_backends/sync.py", line 126, in read
2024-09-21T20:55:05.125612526Z return self._sock.recv(max_bytes)
2024-09-21T20:55:05.125617966Z ^^^^^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125630069Z File "/opt/python/3.12.2/lib/python3.12/ssl.py", line 1233, in recv
2024-09-21T20:55:05.125635609Z return self.read(buflen)
2024-09-21T20:55:05.125641060Z ^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125646339Z File "/opt/python/3.12.2/lib/python3.12/ssl.py", line 1106, in read
2024-09-21T20:55:05.125652050Z return self._sslobj.read(len)
2024-09-21T20:55:05.125657360Z ^^^^^^^^^^^^^^^^^^^^^^
2024-09-21T20:55:05.125662790Z File "/opt/python/3.12.2/lib/python3.12/site-packages/gunicorn/workers/base.py", line 203, in handle_abort
2024-09-21T20:55:05.125668511Z sys.exit(1)
2024-09-21T20:55:05.125673901Z SystemExit: 1
{count} votes
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AshokPeddakotla-MSFT 34,111 Reputation points2024-09-23T06:26:32.07+00:00 Iman Saleh Greetings & Welcome to Microsoft Q&A forum!
I have a problem with an Azure app service deployed to Azure sandbox.
Can you share the documentation you are following if any?
Could you also share the complete error logs? Capture a browser trace for troubleshooting
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Iman Saleh 0 Reputation points
2024-09-26T07:54:00.6833333+00:00 Hi AshokPeddakotla,
The following are all docker log files. The particular error I get is in file with L_default_scm_docker.log.txt prefix. I am unable to attach screen recording as a zip file to this thread, is there an alternative way to do this?
2024_09_26_lm1sdlwk00009L_docker.log.txt
2024_09_26_lm1sdlwk00009L_default_docker.log.txt
2024_09_26_lm1sdlwk00009K_msi_docker.log.txt
2024_09_26_lm1sdlwk00009K_docker.log.txt
2024_09_26_lm1sdlwk00009K_default_docker.log.txt
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Iman Saleh 0 Reputation points
2024-09-26T09:14:59.4466667+00:00 reposting logs as I am unable to see my previous comment for some reason, I am also unable to upload zip file for recording since zip extension is not acceptable file format for upload, is there any alternative to sharing it?
2024_09_25_lm1sdlwk00009L_msi_docker.log.txt
2024_09_26_lm0sdlwk00008K_default_scm_docker.log.txt
2024_09_26_lm1sdlwk00009K_default_docker.log.txt
2024_09_26_lm1sdlwk00009K_docker.log.txt
2024_09_26_lm1sdlwk00009K_msi_docker.log.txt
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AshokPeddakotla-MSFT 34,111 Reputation points
2024-10-01T16:15:57.4066667+00:00 I'm unable to identify the issue from the shared logs. Identifying the root cause of this issue requires a combination of monitoring, logging, and potentially adjusting your application's configuration. For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt?
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