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39,335 questions
Hello Nor Kharul Aina Binti Mat Din,
Microsoft Certification issues are supported on their dedicated forums. Please post your question here new question. The Microsoft Q&A platform does not handle profile or certification-related problems.
A forum moderator will reply within 24 business hours. Please avoid including any personal information as your post will be publicly visible.
Here are two relevant threads for your reference:
Due to Technical Error - Training, Certification, and Program Support (microsoft.com)
"Because of the technical issue encountered during exam, you will need to file an incident report to your exam delivery provider (Pearson VUE) that includes the details of what you have experienced so that they can take action and give further instruction on how you can take this exam again. They can also assit you in knowing your exam status. You can find their contact details at Pearson VUE support
Should this be tagged as missed exam, you may reschedule your exam through your certification dashboard after 30 hours once the original appointment expires and it can be viewed exam under “Exam providers” tab, “Select” Pearson VUE and click “Exam History”."
If the Answer is helpful, please click Accept Answer and upvote it.