How to recover a deleted account on Authenticator app

Question

I accidentally deleted my one of my account on the app and I didn’t back up the account, what should I do to recover it?

Answer 1

Thanks for your question.

You need to backup your credentials in authenticator, if ths was not done you can only resolve this by contacting support or asking your admins/support to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You will need to contact the support teams of the applications on your MFA to assist you in resetting your credentials.

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Regards,

Abiola