Can not add an account to the mail app

Question

I got a new laptop and it's causing me quite a problem. I can not add an account to my mail and calendar app. It gets stuck at the "creating the account" page. help

Answer 1

You may want to consider any of the following actions:

1. Restart the application.
2. Check for app updates.
3. Remove and re-add the account. If you partially added the account, it may be causing the issue. Go to Settings > Accounts, find the account you tried to add, and remove it. Then attempt to re-add the account.
4. Clear cache and app data.
5. Check for windows update.
6. Reinstall the application.

#6 usually does the job.