46,241 questions
Might try them over here.
https://support.serviceshub.microsoft.com/supportforbusiness
--please don't forget to Accept as answer if the reply is helpful--
How can we file a complaint regarding Azure support ?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 6%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Carl Richardson
6
Reputation points
We have been a customer of Azure for many years now and there Enterprise support is terrible. Regardless of severity it is taking weeks to
any level of support. There is no way to contact them directly and emailing "azurebu@microsoft.com" just results in broken promises and run arounds.
What are others doing to deal with this issue?
Thank you,
Community Center | Not monitored
{count} vote
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 88%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Newapl21 6 Reputation points2021-10-27T02:09:43.487+00:00 same problem here. I thought this problem is only for developer support level. If their enterprise support is bad, I guess good luck with our developer level support. We have been with AWS for 10 years and we regret going into azure now. No answers even for simple connection questions.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 95%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vijay Kumar 166 Reputation points2022-07-01T08:13:29.753+00:00 Worst support, I am gonna probably move to AWS.
-
JeeShen Lee 0 Reputation points2024-09-02T23:10:33.1566667+00:00 I had a terrible experience with Azure Support.
- The support engineer asked for a Team Meeting. She kept saying she had an internet problem (she couldn't hear me, couldn't see my screen share, etc.). It took her 20 minutes to get her internet right while my server was down. WTH?
- The support engineer lacks technical knowledge for the job. She acts like a gatekeeper to the real engineer (who she turns to for every question I ask).
- I spent two hours working with her while my server was down. My customers were complaining.
- I filed another support ticket to get another team, so I won't have to deal with an in-capable support engineer.
If Microsoft is reading this, this is my ticket number - 2408260030003700. Support ticket Level A.
-
JeeShen Lee 0 Reputation points
2024-09-02T23:12:43.8966667+00:00 They do not care becasue the ticket is left open after eight days without a solution and updates.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESX%3C/text%3E%3C/svg%3E)
Steven Xi 6 Reputation points2025-01-08T14:56:06.5+00:00 From my experience about their terriable support, the quiest way to communicate about complaint was via their sales (strange enough).
Try speak with their sales via azure web chat. They may raise complaint for you or guaid you to the right channel.
In my case, they suggest email "azurebu@microsoft.com" or call the following numbers:
+18552700615
+18008659408
+18006427676
+13054189136
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 40%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Reza Taba 0 Reputation points2025-04-03T12:51:00.58+00:00 It's been over a month that I cannot access my Azure though ******@live.com and their Azure support is not responding. The rep tells me to just wait and they never get back to me. Microsoft Azure just sucks!!!
Sign in to comment
1 answer
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2020-12-22T16:43:30.99+00:00 -
Newapl21 6 Reputation points
2021-10-27T02:07:40.007+00:00 That link is basically shows the same support requests from azure. Nothing different.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Craig White 20 Reputation points2023-11-22T17:55:51.4266667+00:00 I have had the worst support processes ever using Professional Direct. Not only do the support personnel appear to have almost no knowledge of the products the seem to lack even rudimentary troubleshooting skills.
Sign in to comment -