Unable to remove passcode from IPAD due to user lock out with no wifi

Question

I have a Problem user who has a company issued IPAD deployed via Intune, they never use it until the very last min and never remember the passcode, when an iPad is rebooted, it loses its network connection until the passcode is entered again. Is there a way to force a network connection, say via usb ethernet adapter, or some other way to get a connection to the device so Intune can push the removal? At this point I'm stuck wiping and re-enrolling the device every time they forget the passcode.

Answer 1

@CSAdmin1stMid, Thanks for posting in Q&A.

For your issue, we can create a Wi-Fi profile for iOS device to make it automatically connect Wi-Fi when it in range.

Here are some links you can refer to configure Wi-Fi profile settings.

https://learn.microsoft.com/en-us/mem/intune/configuration/wi-fi-settings-ios

https://www.anoopcnair.com/setup-wi-fi-profile-for-macos-using-intune/

Non-official, just for reference.

Or we can Reset device passcode from Company Portal website and set up a new password.

https://learn.microsoft.com/en-us/mem/intune/user-help/reset-your-passcode-cpwebsite

Hope above information can help you.

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