Cannot read property 'claim_value' of undefined in Azure B2C password reset polic

Ayesh Nipun 1 Reputation point

I'm using a custom page layout for both sign-in and password reset policies in Azure B2C. Recently, I encounter a problem with password reset user flow.

When I enter the email and after clicking on send verification code, B2C sends me a verification code.
After entering the verification code, I'm clicking on Verify Code button. This is the place where the error comes. It does nothing. When I looked into the console, I saw the below error
Uncaught TypeError: Cannot read property 'claim_value' of undefined

By doing a lot of testing, I realized that this error comes only when I'm using a different language other than English. When i use English as the language of the user flow, It works perfectly

Can anyone help me with this? Thank you

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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  1. AmanpreetSingh-MSFT 56,441 Reputation points

    @Ayesh Nipun there seems to be some configuration problem at your end as I could not replicate the issue in my B2C test tenant. Are you using built-in user flow or custom policies? Have you tried using default page layout to see if you still face the issue?

    Could you please send working and non-working fiddler at azcommunity[at]microsoft[com]com, so that we can further look into the problem and reach out to you via email.