sound no longer playing from browser

Question

sound is no longer playing in browser (google chrome and Microsoft edge) though setting of the laptop indicates that the every setting is up to the date.

Answer 1

Hello,

Here are some methods you can try:

1. Switch Output Devices:
   • Go to Settings > System > Sound.
   • Under “Output”, ensure the correct audio device is selected. Sometimes audio might be routed to a different device like Bluetooth speakers.
2. Update Audio Drivers:
   • Press Windows + X and select “Device Manager”.
   • Expand “Sound, video, and game controllers”.
   • Right-click your audio device and select “Update driver”.
3. Disable Browser Extensions: Extensions can sometimes interfere with sound. Disable them temporarily to see if that resolves the issue.
   • In Chrome: Go to Menu > More tools > Extensions.
   • In Edge: Go to Menu > Extensions.
4. Clear Browser Cache and Cookies:
   • In Chrome: Go to Menu > More tools > Clear browsing data.
   • In Edge: Go to Menu > Settings > Privacy, search, and services > Clear browsing data.

Best Regards,

Hania Lian

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Answer 2

Refer suggestions in this community guide, see if they helps:

https://answers.microsoft.com/en-us/windows/forum/all/troubleshooting-audio-problems-in-windows-11/bbbb9d6e-a7c8-46e0-8fcf-cf1f5ffd458a