I am using sharepoint as a knowledge base for my copilot. Till yesterday it was providing with proper citations and proper format of the answer. And from today onwards both citations and format of the answer are not proper. I have not changed any configur

Question

I am using sharepoint as a knowledge base for my copilot. Till yesterday it was providing with proper citations and proper format of the answer. And from today onwards both citations and format of the answer are not proper. I have not changed any configuration or settings. Then how can this happen?

Answer 1

Hi @Automation User ,

Sometimes, updates or changes to the underlying system or platform can affect how features work. It's possible that a recent update to SharePoint or the Copilot system has caused this issue.

We have not received any impact notifications at this time. This may be temporary, and we recommend that you wait for a short period of time.

If you want to solve the problem efficiently and accurately, we recommend that you create a new service request in the M365 Admin Center as an administrator. They may obtain updated information faster than us.

(Microsoft 365 admin center ->> Support ->> Help & support)

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