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Hi,
I'm having trouble getting access to my Azure for Students subscription. I went through the whole verification process and verified my student status with my school email. I got the verification email and followed the instructions. After that, when I logged in to the Azure portal I didn't see a student subscription or the 100$ credit at all.
I did get the following notification:
The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'f8cdef31-a31e-4b4a-93e4-5f571e91255a'. Error details: invalid_grant: 50020 - [2024-09-24 07:15:07Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'c44b4083-3bb0-49c1-b47d-974e53cbdf3c'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 35e9ff93-47d9-4a99-aa0f-8989f02d5b00 Correlation ID: 37538040-ff08-4642-b206-3f6d0a85f07f Timestamp: 2024-09-24 07:15:07Z - Correlation ID: 37538040-ff08-4642-b206-3f6d0a85f07f - Trace ID: 35e9ff93-47d9-4a99-aa0f-8989f02d5b00
I asked my school and they said I should be able to see the subscription and that they can't do anything. They told me to wait for a day and try again, which I did, with the same results.
What does this mean? Did I do anything wrong? What can I do to access my student subscription?
All help is appreciated, thanks.
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Based on your information, looking to block student access to the Azure portal and have decided to leave the issue unresolved for now. In the future, you can troubleshoot this by asking users to log in manually by entering the tenant ID in the URL: portal.azure.com/yourTenantId.
I hope this information is helpful.
If this doesn't resolve the issue, please let us know.
Regards,
Goutam Pratti
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Hi Tamara,
If you open an InPrivate window, navigate to https://portal.azure.com/, and log in, do you get the same? Just wondering if it could be trying to login with a different account thats tied into your browser
Hi, thanks for your reply. I just talked to a teacher from my school and they said they actually blocked it, so it's no wonder I can't use Azure for Students. They say they haven't been able to fix some issues and now they have decided to just block it for all students.