Microsoft Api Graph callRecords limit ¿?

Question

Hello,

Suddenly our call to the graph api does not return data. Only this call. It returns an empty list when we know that there are records for that range. Maybe there is a monthly limit for this api service. We did several tests in a row during the day, maybe we reached some limit? The call is the following, other calls work correctly: GET https://graph.microsoft.com/v1.0/communications/callRecords?$filter=startDateTime ge 2024-09-24T00:00:00Z and startDateTime lt 2024-09-24T15:00:00Z

Answer 1

If you reach a quota/rate limit on an API call then the returned status code will indicate that, normally with something like 429. Take a look at the HTTP response headers and status code. This tends to provide the answers.

We don't have insight into your call records but the next step is to assume that your query is filtering everything out so simplify your filter and confirm you're getting any records back. If you don't get any records back with no filtering then something is wrong. Most likely your filter is eliminating all the records.

Answer 2

Hi @Anthony Awadallah

According to the documentation, this endpoint is only valid for meetings that are not expired, so check first if the meeting is expired.

If you have a status code of 429, you are restricted due to too many requests, please refer to the restriction document for details.

Hope this helps.

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Answer 3

We are experiencing the same issue - 200 response code, but empty value list. Since the calls are not available anymore after 30 days, please fix this as fast as possible.

Answer 4

Hi all,

My response code is 200 and a empty value list. I'm looking for calls from the previous day, my filter is all calls of previus day, startDateTime ge 2024-09-24T00:00:00Z and startDateTime lt 2024-09-24T15:00:00Z , is basic and always returned data, but suddenly not.

Answer 5

More users with the same problem on the same date, I think it's a Microsoft problem.

Related:

https://learn.microsoft.com/en-us/answers/questions/2078865/graph-api-list-call-records-with-empty-array-resul?comment=question