Login showing "We can't sign you in with this credential because your domain isn't available. Make sure your device is connected to your organization's network." - I need help.

Question

So, I had a windows 10 laptop that has been sitting around for some time now and I'm trying to regain access to it, but I have an ongoing issue, everytime I logon, the logon shows

"We can’t sign you with this credential because your domain isn’t available. Make sure your device is connected to your organization’s network and try again. If you previously signed in on this device with another credential, you can sign in with that credential."

I got this laptop given before and I used it for some stuff and to get tasks done, it was used last time by a family member for school because their school laptop was broken, and I think this issue it's because of my member's school or any other issue, please help with this problem, I just want to use my laptop again for tasks, any tips would be appreciated!

Answer 1

Hello,

It sounds like your Windows 10 laptop is configured to join a domain, possibly the one set up by your family member's school. When you try to log in, it's attempting to authenticate with that domain, but since the laptop isn't connected to the school's network or the domain is not available, you're unable to log in.

Here are some steps you can take to regain access to your laptop:

1. Connect to the School Network (If Possible)

If you can, connect the laptop to the school's network. This might allow you to log in and then change the settings so that the laptop is no longer part of the domain.

2. Use Another Credential

If you have previously signed in with another credential (e.g., a local account), you should be able to use that to log in. At the login screen, look for an option to switch users or other credentials, and try logging in with a different account.

3. Boot into Safe Mode

Restart your laptop and boot into Safe Mode. In Safe Mode, Windows will not attempt to connect to the domain, which may allow you to log in with a local administrator account.

To boot into Safe Mode, please refer to this link:

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

4. Remove from Domain (If You Can Log In)

You may need to provide the domain admin password to complete the process. If you don't have this information, you might need to contact the IT department of the school for assistance.

Best Regards,

Hania Lian

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