How to fix outlook error

Liu, Angus 0

Correlation Id: 49791891-c982-4240-9dd6-1b8e952661f8

Timestamp: 2024-09-25T14:39:09.000Z

DPTI: 168e54388c0d818f79303a60eb363103c23bb15cc533eda4f200fa55da483dda

Error Tag: 62ubh

Error Code: 0

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-10-04T01:21:42.7966667+00:00

Hi @Liu, Angus

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Warm thanks!
Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-10-07T07:52:36.49+00:00

Hi @Liu, Angus

If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community.

If not, please let us know what is still needed in the comments so the question can be answered.

Thank you for helping to improve Microsoft Q&A!

3 answers

Michael Taylor 54,401 Reputation points

2024-09-25T14:51:03.7033333+00:00

This isn't an error we can help with. The correlation ID is simply a unique identifier that can be used to look up the log entry in the error logs. If you're running Outlook online then that information isn't available. There is no error code or message here for us to help with. We don't even know what you were trying to do or the results.

If you are running the local Outlook client then look in the event log for an error. Otherwise you're going to need to provide us a lot more information about what you're trying to do, what happens when you try it and any workarounds you've tried.
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Liu, Angus 0 Reputation points

2024-09-25T15:31:11.1+00:00

Hi Michael,

Thanks for your feedback.

There have issue when I log in outlook ( local Outlook client), the outlook reply error with 'Something went wrong. [1001]"

In the event log, I find information below.

Event 34 outlook: Failed to get the Crawl Scope Manager with error=0x8007045b.

Event 35 outlook: Failed to determine if the store is in the crawl scope (error=0x8007045b).

Michael Taylor 54,401 Reputation points

2024-09-25T15:38:13.2466667+00:00

What version of Outlook client are you running? What version of Windows is this? Are you connecting to Exchange, Office 365 email or third-party email?

Try starting Outlook in safemode (outlook /safe) and see if the error persists.

The error code seems to be related to Windows trying to shut down. Have you recently applied updates and rebooted your system? Did this just start happening?

You may need to run the system file checker sfc /scannow. This must be run from an admin command prompt.
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Liu, Angus 0 Reputation points

2024-09-25T15:28:02.2733333+00:00

Hi Michael,

Thanks for your feedback.

There have issue when I log in outlook ( local Outlook client), the outlook reply error with 'Something went wrong. [1001]"

In the event log, I find information below.

Event 34 outlook: Failed to get the Crawl Scope Manager with error=0x8007045b.

Event 35 outlook: Failed to determine if the store is in the crawl scope (error=0x8007045b).
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Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-26T02:52:51.2266667+00:00

Hi @Liu, Angus

Welcome to our forum!

Does the issue occur recently on Outlook Desktop Client? Do you have any specific operation before the issue occurred?

And what is your account? Microsoft 365 account or something else? If you are using a M365 account, you may refer to the article and the link to try to repair.

If this doesn’t help, considering data file corruption, it is proposed that you create a new profile, re-add your account to the new profile and check if the same error still occurs.

Hope it helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.
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Liu, Angus 0 Reputation points

2024-09-26T03:36:34.38+00:00

Hi Joan, thanks for your feedback. I used Microsoft 365 account. I just log out my account and find I can't log in Microsoft 365 now, it means I can't use all software [outlook/excel...] now. The error massage is the same. May I know how to create a new profile?

Liu, Angus 0 Reputation points

2024-09-26T03:38:26.62+00:00

Correlation Id: b2b07696-8150-4cfc-ad80-412c68b80a85

Timestamp: 2024-09-26T03:31:05.000Z

DPTI: 168e54388c0d818f79303a60eb363103c23bb15cc533eda4f200fa55da483dda

Error Tag: 62ubh

Error Code: 0

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-26T05:34:04.2966667+00:00

Hi @Liu, Angus

Thanks for response.

Please take one of the following steps:

Shift+ Click the Outlook icon>Options>New>Name New Profile, ok>Add your account (More: Create an Outlook profile - Microsoft Support )

Control Pane>Mail>Show Profiles>Add>Name New Profile, ok>Add your account (More: Edit an Outlook profile - Microsoft Support )

If the issue persists, it is suggested please uninstall and reinstall your Outlook and try again.

Hope it helps.

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-30T01:40:09.13+00:00

Hi @Liu, Angus

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum. Warm thanks！

Liu, Angus 0 Reputation points

2024-09-30T01:44:37.5866667+00:00

Hi Joan:

Thanks for your mail.

I still can't log into Microsoft 365 so far.

Joan Hua-MSFT 2,250 Reputation points Microsoft Vendor

2024-09-30T05:18:27.0433333+00:00

Hi @Liu, Angus

Thanks for response.

To further confirm if the issue is more related to Outlook desktop client, if possible, please log in to your web mail to check if the issue persists.

In addition, please follow the link: I can't sign in to my Microsoft account - Microsoft Support and try again.

Hope it helps.
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