Does anyone have this add-in error?

Question

Loren Resabala 10

Add-in (Excel) - I have used before but first time seeing this error and of course I am connected to the internet.

User's image

SRILAKSHMI C 11,755 Reputation points Microsoft External Staff Moderator

2024-09-26T08:23:39.9366667+00:00
Hello Loren Resabala,

Greetings and welcome to microsoft Q&A forum!

Here is the few steps that you can try to resolve the issue:

Might this issue would be intermittent, it could be due to a temporary network or server issue. In this case, you can try again later to see if the issue has been resolved.

Try to Clear browser cache and cookies and also try using a different browser. Sometimes, clearing the app cache can resolve issues with Excel add-ins.

I hope this is helpful. Thank you!
SRILAKSHMI C 11,755 Reputation points Microsoft External Staff Moderator

2024-09-27T09:28:57.19+00:00

Hello Loren Resabala,

Following up to see if the above response was helpful. Thank you!
Loren Resabala 10 Reputation points

2024-09-27T12:55:28.1233333+00:00

Hello - I tried but it is not working. I asked our IT team to remove and add the add-in again. I am still waiting on that.
SRILAKSHMI C 11,755 Reputation points Microsoft External Staff Moderator

2024-10-01T08:51:54.4733333+00:00

Hello Loren Resabala,

Following up to see if you have any update from your IT team and checking back to see if you have any resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.

Your answer

SRILAKSHMI C 11,755 Reputation points Microsoft External Staff Moderator

2024-09-26T08:23:39.9366667+00:00

Hello Loren Resabala,

Greetings and welcome to microsoft Q&A forum!

Here is the few steps that you can try to resolve the issue:

Might this issue would be intermittent, it could be due to a temporary network or server issue. In this case, you can try again later to see if the issue has been resolved.

Try to Clear browser cache and cookies and also try using a different browser. Sometimes, clearing the app cache can resolve issues with Excel add-ins.

I hope this is helpful. Thank you!
SRILAKSHMI C 11,755 Reputation points Microsoft External Staff Moderator

2024-09-27T09:28:57.19+00:00

Hello Loren Resabala,

Following up to see if the above response was helpful. Thank you!
Loren Resabala 10 Reputation points

2024-09-27T12:55:28.1233333+00:00

Hello - I tried but it is not working. I asked our IT team to remove and add the add-in again. I am still waiting on that.
SRILAKSHMI C 11,755 Reputation points Microsoft External Staff Moderator

2024-10-01T08:51:54.4733333+00:00

Hello Loren Resabala,

Following up to see if you have any update from your IT team and checking back to see if you have any resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.