Microsoft Authenticator impossible loop

Question

My work phone recently died completely and I cannot access any information on it. I had to buy a new phone and am trying to get setup with Outlook, OneDrive etc. Except whenever I do it asks me for a code from the Authenticator app. Install the Authenticator app and it requires me to enter a code from the Authenticator app in order to set it up, which I obviously can't do as I'm not logged into it. There is no option for any other method (i.e. SMS or email) and I have checked in my Azure admin console and MFA is not enabled. I am the primary admin for my business Microsoft account so should be able to resolve this but there is no useful information on how to do this.

Answer 1

If your work phone died you need to contact product support to assist you in resetting MFA for that account.

If there is an alternative admin you can re-require MFA using:

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

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Regards,

Abiola