Previously Cancelled and Removed Subscription is Showing Back Up and Needs to be Removed

Question

We have two subscriptions named the same. One of them was previously removed a while ago (over a year). The cancelled/removed subscription has somehow reappeared, and we need to remove it again. No one in our organization has the necessary permissions to cancel/remove this subscription. We have no other recourse here but to reach out to Microsoft outside of the Azure portal. I cannot locate a phone number or other mechanism to reach someone on this matter. We are unable to create a support request because none of us have access to this subscription.

Our tooling is failing because we select subscriptions by name, not by id.

Assistance is appreciated. Thank you.

Answer 1

Hi Vance,

Thanks for your question.

For this, you need to create billing support request and since you cannot do that via the portal I will recommend calling the Global support numbers for assistance here: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola