Can't access my Entra trial account (used for SC-300 study)

Question

Can't access my Entra trial account (used for SC-300 study)

Richard West 0

I recall initially setting up a trial entra account with one email, and then having issues logging back in, so a few days later created it with my other email... That was working fine for several days just being used for study purposes, however now using my primary email (gmail) that I created it with, I can login to azure, but keep getting errors, if I ignore, and try to enter Entra, I get:

The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant ********'. Error details: invalid_grant: 50020 - [2024-09-25 23:31:19Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '-------'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 54e4d30f-4698-4936-9e1f-843e01b93700 Correlation ID: 35d97e8d-efb8-48b1-84cd-7e8624b20a28 Timestamp: 2024-09-25 23:31:19Z - Correlation ID: 35d97e8d-efb8-48b1-84cd-7e8624b20a28 - Trace ID: 54e4d30f-4698-4936-9e1f-843e01b93700

I don't know any other accounts to log back in to change my primary admin account with.

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2024-09-26T06:34:23.69+00:00

Hi, Richard West

I understand that you're trying to login into the Azure Portal with your Personal Email

User account is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization.

The Azure administrator in your organization can invite your personal email address as a guest user to the corporate AAD tenant. This is done from the Azure portal:

Go to Entra Id > Users > New guest user. Provide the personal email address and send an invitation. This process will link your personal email as a guest user in your corporate directory. Once your personal email is added as a guest in your corporate AAD, the administrator can assign appropriate Azure roles to this account.

If no administrator exists, you need to contact the data protection team.

Follow the link: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with getting access to your tenant or unlock your account.

Thanks,

Siri Chandana B.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2024-09-30T04:42:23.18+00:00

Hi, Richard West

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Thanks,

Siri Chandana B.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2024-10-03T03:56:35.28+00:00

Hi, Richard West

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thanks,

B. Siri Chandana.

Your answer

Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2024-09-26T06:34:23.69+00:00

Hi, Richard West

I understand that you're trying to login into the Azure Portal with your Personal Email

User account is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization.

The Azure administrator in your organization can invite your personal email address as a guest user to the corporate AAD tenant. This is done from the Azure portal:

Go to Entra Id > Users > New guest user. Provide the personal email address and send an invitation. This process will link your personal email as a guest user in your corporate directory. Once your personal email is added as a guest in your corporate AAD, the administrator can assign appropriate Azure roles to this account.

If no administrator exists, you need to contact the data protection team.

Follow the link: https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with getting access to your tenant or unlock your account.

Thanks,

Siri Chandana B.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2024-09-30T04:42:23.18+00:00

Hi, Richard West

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Thanks,

Siri Chandana B.
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator

2024-10-03T03:56:35.28+00:00

Hi, Richard West

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Thanks,

B. Siri Chandana.

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Can't access my Entra trial account (used for SC-300 study)

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