Can't access my Entra trial account (used for SC-300 study)

Richard West 0 Reputation points
2024-09-25T23:36:16.8966667+00:00

I recall initially setting up a trial entra account with one email, and then having issues logging back in, so a few days later created it with my other email... That was working fine for several days just being used for study purposes, however now using my primary email (gmail) that I created it with, I can login to azure, but keep getting errors, if I ignore, and try to enter Entra, I get:

The portal is having issues getting an authentication token. The experience rendered may be degraded. Additional information from the call to get a token: Extension: Microsoft_Azure_Support Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant ********'. Error details: invalid_grant: 50020 - [2024-09-25 23:31:19Z]: AADSTS50020: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '-------'(Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 54e4d30f-4698-4936-9e1f-843e01b93700 Correlation ID: 35d97e8d-efb8-48b1-84cd-7e8624b20a28 Timestamp: 2024-09-25 23:31:19Z - Correlation ID: 35d97e8d-efb8-48b1-84cd-7e8624b20a28 - Trace ID: 54e4d30f-4698-4936-9e1f-843e01b93700

I don't know any other accounts to log back in to change my primary admin account with.

Microsoft Entra External ID
Microsoft Entra External ID
A modern identity solution for securing access to customer, citizen and partner-facing apps and services. It is the converged platform of Azure AD External Identities B2B and B2C. Replaces Azure Active Directory External Identities.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,692 questions
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