How to solve

Question

Error Code: 00000000

Correlation Id: 59159a473fd14d67826d24483769f351

Timestamp: 2024-09-26T03:14:56.005Z

Answer 1

Hello,

Some steps to resolve the issue:

1. Log into your Microsoft account via a browser:
   • Open your web browser and visit account.live.com.
   • Sign in with your Microsoft account credentials to check if there are any notifications, security warnings, or required actions (e.g., password reset, verifying identity, etc.).
2. Clear Browser Cache and Cookies:
   • Sometimes, this issue may be caused by cached data or cookies. Try clearing your browser's cache and cookies, then attempt to log in again.
3. Check Account Security Settings:
   • After logging in, check your account security settings. Ensure there are no security alerts, and confirm your account's recovery email and phone number are correct.
4. Try Another Browser or Device:
   • If you're still encountering the error, try accessing the account from a different browser or device.

BR,

Answer 2

Hello，

Type "win+i" to open Settings. Find the account settings, there is an account verification here, after verification, go to the office software, test and re-enter the account password to log in.

I can't sign in to my Microsoft account - Microsoft Support

Best Regards,

Hania Lian

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