Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,724 questions
Issues with Quick Assist
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Pierre B
0
Reputation points
Since few week, we have to launch Quick Assist 3 times to get it work
First time:
Helper: open quick assist, share the password
Customer: open quick assist, enter password
Helper side : an error message appear :
We're sorry, but the Quick Support service is currently not working. Please try again later.
Customer side : endless load
Second time:
Helper: close quick assist, reopen it, share another password
Customer: close quick assist, reopen it, enter new password
Helper: get an endless load
Customer: quick assist close by itself
The 3rd time, everything work perfectly.
We got this problem on AD environement and not AD..
(we already try to uninstall, repair, try a lot of computers)
How can we get more information about the issue there ?
Did you have some solution to helping us ?
many Thanks,
Pierre B
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