Hi,
Do you have Active Azure Administrator Associate (AZ-104) certification? This is required in addition to passing AZ-305 exam.
A support moderator in Microsoft Credentials forum can help get your certification(s) to show up. To contact them, please ask your question using link below. They will respond to your question within 2 business days typically:
https://trainingsupport.microsoft.com/en-us/newthread?threadtype=Questions&forum=mcp
Please click Accept Answer and upvote if above was helpful.
Thanks.
-TP