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facing issues regarding teams

10G28 THEVAR ESSAKKIAMMAL KALIMUTHU KUSUM 1 Reputation point
2020-12-23T04:07:47.907+00:00

I have my online lectures in my teams app but whenever I operate it with mobile data it runs smoothly , but as if I operate with my wifi then it shows searching for network and wifi automatically disconnects . Even I have checked my phone, wifi everything is fine I have showed to technicians of my wifi but they are not able to find where the actual problem is.. I need a urgent help because of this problem I cannot attend my lectures properly also i'm in 10 so my attendence is compulsory.. But I'm facing this issue..Even I have done a reset of my teams many times.. Its urgent..

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2020-12-23T06:07:37.297+00:00

    @10G28 THEVAR ESSAKKIAMMAL KALIMUTHU KUSUM ,

    Does this issue persist all the time? Or what changes do you do before this issue happened?

    Does anyone else have the same issue?

    To exclude the network side issue, you could try to use desktop client in a computer with Wi-Fi. If no problem, the root cause maybe the mobile itself. If the same issue, the cause may be in the connectivity between Teams client and network.

    Implement QoS in Teams to ensure that media traffic is getting prioritized appropriately over your Wi-Fi networks. Teams service admin could configure this in Teams admin center as below:
    50630-image.png

    Moreover, this article discusses about how to optimize network for Teams. You could refer to Optimize Wi-Fi section.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Arun Krishna 1 Reputation point
    2022-06-17T11:29:51.017+00:00

    Hello,

    I too have a similar issue. We use company Wi-Fi to connect mobile devices. We also have work profile created in our android devices, and while using MS Teams under work profile, chats, Teams messages etc. works fine, but the moment we join a teams meeting, a message is displayed as "Searching for network". On switching to mobile data, it works fine.
    There is something stopping Wi-Fi access to Teams meeting under work(Intune) profile.

    Regards
    Arun

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