How to fix ManagedIdentityIsNotEnabled error in Azure Web App?

Question

How to fix ManagedIdentityIsNotEnabled error in Azure Web App?

Filip Ge 10

I recently deployed my AI RAG system build with Azure AI Studio as a web app. When trying to chat on the app I get:

Error code: 400 - {'error': {'requestid': '93caf8bc-7e09-4a2f-8281-4919fd568e77', 'code': 400, 'message': 'Failed to get managed identity token. Response: {"error":{"code":"ManagedIdentityIsNotEnabled","message":"Managed Identity (MI) is not set for this account while the encryption key source is \'Microsoft.KeyVault\', customer managed storage or Network Security Perimeter is used."}}'}}

Do you know how this problem can be solved?
Thanks,
Filip

2 answers

Your answer

Answer 1

TP 124.7K Volunteer Moderator

Hi Filip,

In the Azure portal, please navigate to the App Service that was created for your web app. Under Settings -- Identity blade, make sure it is set to On and click Save button.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Filip Ge 10 Reputation points

2024-09-26T09:03:08.7833333+00:00

Here's my identity setting:

The issue still persists. I restarted app before testing. Do you know what could be the reason?
Filip Ge 10 Reputation points

2024-09-26T09:04:06.8433333+00:00

Thank for the suggestion. I tried it and restarted app before testing but the issue still exists. Do you know what could cause it?
TP 124.7K Reputation points Volunteer Moderator

2024-09-26T09:30:23.7633333+00:00
This may be an issue that was supposed to be fixed by now. Have you tried steps outlined by @Will in this thread? Excerpted below:

I have finally got it to work without removing the conetent from AzureOpenAiEmbeddingName, this key should be set to "text-embedding-ada-002"

Go to azure portal and find your web app

Under Environment Variables, look for these 2 variables: Azure OPENAIEmbeddingEndpoint and AzureOpenAiEmbeddingKey.

Set these 2 values to the endpoint and key associated with your embedding model. This information can be found on the deployments tab of AI studio. Make sure that the AZURE_SEARCH_KEY variable is populated.

Save the updated Environment variables

Open the web app from the azure portal itself (rather than from the studio)
Filip Ge 10 Reputation points

2024-09-27T14:02:33.1733333+00:00

Thank you for the answer

Do you know what value should be placed for AZURE_SEARCH_KEY? I.e. where can I find it in studio?

Thanks!
TP 124.7K Reputation points Volunteer Moderator

2024-09-27T15:21:41.91+00:00

Do you know what value should be placed for AZURE_SEARCH_KEY? I.e. where can I find it in studio

Click on Settings on left, then you should see list of connected resources. You can click on the copy icon to the right of the api key for search to copy it to clipboard.

Answer 2

Shwan Ciyako 0

You just need to enable managed identity on the openai account resource.

Share via

How to fix ManagedIdentityIsNotEnabled error in Azure Web App?

2 answers

Your answer