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Hi Surabhi,
Microsoft Certification Program is supported on their own forums. I'd try asking for help with cert results and transcripts in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Microsoft Certification / Exams / Score Reports or Exam Results
Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications
For anyone else having this issue, this is how I solved it:
Log into Microsoft Learn Profile.
Go to Profile -> Certifications -> View Certification Details
From there press the 'Print Button'
In the pop-up, change the printer to the option that says 'Save as PDF'
Hope this helps!
Please don't forget to upvote and Accept as answer if the reply is helpful.