A webinar that has been setup with MSTeams results in the Q&A not working

IniobongNkanga-8038 636

Hello,

Please i need your help on this issue.

1 answer

JimmyYang-MSFT 53,141 Reputation points Microsoft Vendor

2024-09-27T08:47:30.9+00:00
@IniobongNkanga-8038

There could be several reasons why the Q&A feature in a Microsoft Teams webinar isn’t working. Here are a few troubleshooting steps you can follow:

Check Permissions: Make sure that the Q&A feature is enabled for the meeting and that participants have the necessary permissions to ask questions.

Update Teams: Ensure that you and the participants are using the latest version of Microsoft Teams. Sometimes, features may not work correctly if the software is not up to date.

Re-enable Q&A: In the Teams meeting options, you might want to toggle the Q&A function off and then back on to see if it resolves the issue.

Restart the Webinar: If the feature still doesn't work, try ending the meeting and starting it again. Sometimes, a simple restart can fix technical glitches.

Check Admin Settings: Make sure that the organization’s admin hasn’t disabled the Q&A feature globally. If you have admin rights, you can check these settings in the Teams admin center.

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IniobongNkanga-8038 636 Reputation points

2024-09-30T20:17:54.6666667+00:00

Hello JimmyYang-MSFT

Thank you for your reply.

Some more feedback after our trial Webinar:

A trial webinar was set up to check the functionality using Me@ICExxx.com in MSTeams account. (This is a MS Teams Standard subscription).

Presenter from an external organization using John@SBCxxx,com was invited (Office365 Business Standard account).

Attendee from a web page registration also attended from an iPad.

Organizer, Attendees and Presenter were able to see Q&A on their MS teams apps (both desktop and in the browser). When clicking on the Q&A it indicates that “There was a problem reaching this app”

Checking settings:

Checking through all the options, Q&A is made available throughout the policy and settings.

Turning Q&A off during the webinar resulted in the Q&A Icon disappearing for all participants.

Turning it back on again, the Q&A Icon reappears, but the same error is displayed for all participants “There was a problem reaching this App”.

Went through the Teams Admin Policies on the MS Teams Admin Portal and all policies indicate that Q&A is turned on.

Now to check that this was not the applications, we set up another webinar using a different Tenant.

A trial webinar was set up to check the functionality using the same settings but with John@SBCxxx,com MSTeams Account. (Office365 Business Standard account).

Q&A Appears and works as it is supposed to – with Questions and comments / replies being provided.

Presenter was set up as communication@icexxx.com was invited. (MSTeams Standard Subscription) –

Q&A appears but provides the same message “There was a problem reaching this app”.

Login from browser shows the same Q&A Appears but provides the same message “There was a problem reaching this app”.

Attendee signed into the webinar using the MSTeams Meeting ID and password using an iPad:

Me@ICExxx.com - Q&A appears but provides the same message “There was a problem reaching this app”.

alain@jacxxx.com – free MSTeams account – Q&A appears and works perfectly.

This issue must relate to a setting within the ICE-SA Tenant for the MSTeams Standard subscription:

Anyone who logs in using an account under the ICE-SA domain has the Q&A appearing but providing the same message “There was a problem reaching this app”.

Anyone who logs into a webinar created by the ICE-SA Users results in the Q&A appearing but providing the same message “There was a problem reaching this app”

Here is a screenshot of the MSTeams app hosted by ajacquet@sabeex.co.za. The screen being displayed is that of the presenter – communication@ice-sa.org.za with both the new MSTeams App and the Browser.

You can see that the Q&A works for the host user ajacquet@sabeex.co.za but not for the communication@ice-sa.org.za user.

IniobongNkanga-8038 636 Reputation points

2024-09-30T20:37:51.0866667+00:00

Hello JimmyYang-MSFT

Thank you for your email.

Some more feedback after our trial Webinar:

A trial webinar was set up to check the functionality using chairman@ice**** MS Teams account. (This is a MS Teams Standard subscription).

Presenter from an external organization using ajacquet@sabx**** was invited (Office365 Business Standard account).

Attendee from a web page registration also attended from an iPad.

Organizer, Attendees and Presenter were able to see Q&A on their MS teams apps (both desktop and in the browser). When clicking on the Q&A it indicates that “There was a problem reaching this app”.

Checking settings:

Checking through all the options, Q&A is made available throughout the policy and settings.

Turning Q&A off during the webinar resulted in the Q&A Icon disappearing for all participants.

Turning it back on again, the Q&A Icon reappears, but the same error is displayed for all participants “There was a problem reaching this App”.

Went through the Teams Admin Policies on the MS Teams Admin Portal and all policies indicate that Q&A is turned on.

Now to check that this was not the applications, we set up another webinar using a different Tenant.

A trial webinar was set up to check the functionality using the same settings but with ajacquet@sabx**** MS Teams Account. (Office365 Business Standard account).

Q&A Appears and works as it is supposed to – with Questions and comments / replies being provided.

Presenter was set up as communication@ice**** was invited. (MS Teams Standard Subscription) –

Q&A appears but provides the same message “There was a problem reaching this app”. Login from browser shows the same Q&A Appears but provides the same message “There was a problem reaching this app”. Attendee signed into the webinar using the MS Teams Meeting ID and password using an iPad: chairman@ice**** - Q&A appears but provides the same message “There was a problem reaching this app”. alain@jac****. – free MS Teams account – Q&A appears and works perfectly.

This issue must relate to a setting within the ICE-SA Tenant for the MS Teams Standard subscription:

Anyone who logs in using an account under the ICExxx domain has the Q&A appearing but providing the same message “There was a problem reaching this app”.

Anyone who logs into a webinar created by the ICExxx Users results in the Q&A appearing but providing the same message “There was a problem reaching this app”.

Here is a screenshot of the MS Teams app hosted by ajacquet@sab****. The screen being displayed is that of the presenter – communication@ice**** with both the new MS Teams App and the Browser.

You can see that the Q&A works for the host user ajacquet@sab**** but not for the communication@icexx.com user.Some more feedback after our trial Webinar:

A trial webinar was set up to check the functionality using chairman@ice**** MS Teams account. (This is a MS Teams Standard subscription).

Presenter from an external organization using ajacquet@sabx**** was invited (Office365 Business Standard account).

Attendee from a web page registration also attended from an iPad.

Organizer, Attendees and Presenter were able to see Q&A on their MS teams apps (both desktop and in the browser). When clicking on the Q&A it indicates that “There was a problem reaching this app”.

Checking settings:

Checking through all the options, Q&A is made available throughout the policy and settings.

Turning Q&A off during the webinar resulted in the Q&A Icon disappearing for all participants.

Turning it back on again, the Q&A Icon reappears, but the same error is displayed for all participants “There was a problem reaching this App”.

Went through the Teams Admin Policies on the MS Teams Admin Portal and all policies indicate that Q&A is turned on.

Now to check that this was not the applications, we set up another webinar using a different Tenant.

A trial webinar was set up to check the functionality using the same settings but with ajacquet@sabx**** MS Teams Account. (Office365 Business Standard account).

Q&A Appears and works as it is supposed to – with Questions and comments / replies being provided.

Presenter was set up as communication@ice**** was invited. (MS Teams Standard Subscription) –

Q&A appears but provides the same message “There was a problem reaching this app”. Login from browser shows the same Q&A Appears but provides the same message “There was a problem reaching this app”. Attendee signed into the webinar using the MS Teams Meeting ID and password using an iPad: chairman@ice**** - Q&A appears but provides the same message “There was a problem reaching this app”. alain@jac****. – free MS Teams account – Q&A appears and works perfectly.

This issue must relate to a setting within the ICE-SA Tenant for the MS Teams Standard subscription:

Anyone who logs in using an account under the ICExxx domain has the Q&A appearing but providing the same message “There was a problem reaching this app”.

Anyone who logs into a webinar created by the ICExxx Users results in the Q&A appearing but providing the same message “There was a problem reaching this app”.

Here is a screenshot of the MS Teams app hosted by ajacquet@sab****. The screen being displayed is that of the presenter – communication@ice**** with both the new MS Teams App and the Browser.

You can see that the Q&A works for the host user ajacquet@sab**** but not for the communication@icexx.com user.

From Teams Desktop App

From Teams Web Client
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A webinar that has been setup with MSTeams results in the Q&A not working

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