Azure virtual Desktop random disconnections

Question

We have a hostpool with windows 11, since AVD was implemented we have been experiencing random disconnects. I have investigated and it appears to be a shortpath issue. I have disabled UDP and only have TCP allowed, however, the disconnects are always there.

I am using the latest version of the RDP client, 1.2.5704.0.

Please help me.

Answer 1

Hi Edwin Omar Fonseca Padilla,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

I understand that your facing random disconnections with your Azure Virtual Desktop (AVD) host pool running on Windows 11.
Optimize your Remote Desktop client by turning off bandwidth-heavy features and setting experience settings to 'Low-Speed Broadband. Change the KeepAliveTimeout registry value to make connections stay live longer. Check community stability the use of equipment along with ping and tracert, however do so preferably through a wired connection. Make sure your consultation host VM has enough CPU and memory resources and consider scaling up if utilization is too high. Set up session limits and idle timeouts well to avoid getting disconnected.
Ensure that the TCP port 3389 for RDP is allowed in local firewalls and Azure Network Security Groups.

Please review the following for additional reference: Configure RDP Shortpath for Azure Virtual Desktop
If you have any further queries, do let us know. If it was helpful, please click "Upvote" on this post to let us know.

Answer 2

Hello,

 

Thank you for posting in Q&A forum.

There are few steps you can take to troubleshoot the random disconnection issue:

1.Turn off bandwidth-heavy features in RDP Client Setting

and change experience settings to ‘Low-Speed Broadband’.

2.Open registry editor and change the "KeepAliveTimeout" key value to make connections stay live longer.

3.Check the network connection and make sure it's stable.

 

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

 

Best regards，

Jill Zhou

 

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