Error with Azure openAI in east us2 region

Question

hello, there's a problem with the azure open ai service in the east us2 region, there's no openai service running in the east us2 region, I get the following error: “Failed to get deployments Encountered internal server error. Please try again“, ‘’code”“: 500, ‘message’: ‘An error occurred when calling Azure OpenAI: the server responded with status 500. Error message: { ’error”:{ “code”: “InternalServerError”, “message”: “Unable to obtain resource information.'} ” ”

Answer 1

Hello everyone,

Thanks for reaching out to us, product team acknowledged this issue and released a hot fix. Please let us know if you are still seeing this issue.

Regards,

Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.

Answer 2

The error message you’re encountering (InternalServerError, Unable to obtain resource information) while trying to access Azure OpenAI Service in the East US 2 region indicates that there might be an issue with the service in that region, such as:

1.	Service Outage or Degradation: There could be a temporary outage or degradation of Azure OpenAI services in the East US 2 region.

2.	Resource Provisioning Issue: The service might be facing internal issues in provisioning or accessing the resources required for OpenAI deployments.

Steps to troubleshoot:

1.	Check Azure Service Status:

•	Go to the Azure Status page and verify if there are any ongoing incidents or outages for the East US 2 region, particularly with Azure OpenAI Services.

•	Check if any maintenance is scheduled or if there is an ongoing issue affecting the East US 2 region.

2.	Switch to a Different Region:

•	If the Azure OpenAI service is critical and you need immediate access, try deploying the service in a different region (like East US or West US) to bypass the issue in East US 2.

•	Ensure that your deployment scripts and applications target the new region.

3.	Retry After Some Time:

•	If the issue is temporary, Azure might resolve it after some time. Retry your request after waiting for a while (15-30 minutes) to see if the problem persists.

4.	Raise a Support Ticket:

•	If the issue is not resolved after checking Azure’s status page and trying the above steps, it might be necessary to raise a support ticket with Microsoft.

•	Go to the Azure Support page and create a support request for the Azure OpenAI service issue in the East US 2 region. Provide the full error message, including the 500 status code and the InternalServerError code.

Temporary Workaround

In the meantime, if your usage is region-agnostic and you need to continue working with the Azure OpenAI service, deploying it in another Azure region where the service is operational might be the quickest workaround.

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