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797 questions
Error while installing Mobility Agent
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DAN RODRIGUEZ
60
Reputation points
We tried to install the mobility service agent but have this error pups up. This is a REHL 8.1 machine.
We have 2 more REHL 8.1 machines and the agent has been installed correctly on those.
Thanks for your help.
{count} votes
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DAN RODRIGUEZ 60 Reputation points
2024-09-27T16:21:13.94+00:00 This is the complete output of the installer:
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SadiqhAhmed-MSFT 45,181 Reputation points Microsoft Employee2024-09-27T18:28:13.3833333+00:00 @DAN RODRIGUEZ Greetings!
It sounds like an issue with the initrd image creation process during the installation of the Mobility service agent on your RHEL 8.1 machine.
Can you check if the following rollup is in place - https://support.microsoft.com/en-us/topic/update-rollup-74-for-azure-site-recovery-584e3586-4c55-4cc2-8b1c-63038b6b4464
Ensure that your kernel is up to date. You can check your kernel version with:
uname -rReference link: https://learn.microsoft.com/en-us/azure/site-recovery/azure-to-azure-support-matrix#supported-ubuntu-kernel-versions-for-azure-virtual-machines.
Verify that the required packages are installed. The Mobility service agent installation process requires several packages to be installed on the system. Make sure that all of the required packages are installed and up-to-date.
Check the disk space on the system. The initrd image creation process requires a certain amount of disk space to complete successfully. Make sure that there is enough free disk space on the system to complete the process.
If the issue persists, you may want to try reinstalling the Mobility service agent to see if that resolves the issue.
If none of these steps help resolve the issue, you may contact Azure technical support team by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.
Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.
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