Microsoft Office 2021 "This product can't be installed on the selected update channel"

Frank Lattimore 0 Reputation points
2024-09-28T17:11:03.76+00:00

I purchased a product key from one of your authorized resellers. I put it into the Microsoft Setup Office - Redeem Token page and chose the 64-bit download option. OfficeSetup.exe was downloaded. I began the installation, but I received this error message: "This product can't be installed on the selected update channel. Please contact your system administrator and try again."

I don't have a system administrator (outside of myself) for my personal Windows 10 laptop, and I no longer have a previous edition of Office on my laptop. I even used an uninstaller that got rid of files left behind after the uninstallation.

No matter what I do, I cannot get past this error message. I saw another person who had this same question in 2023, but the "solutions" only related to an already-installed product. I'd really like to use Office 2021 Professional Plus and not have to go to OpenOffice. And I don't like the idea of losing money for a product key.

Thank you for your help!

Frank

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. S.Sengupta 24,871 Reputation points MVP
    2024-09-30T01:14:47.4666667+00:00
    1. Download and run the Microsoft Office Uninstall Support Tool.
    2. Follow the prompts to remove all traces of any previous Office versions.
    3. Restart your computer go to Office.com and log in with the account linked to your purchase.
    4. Download Office directly from there to ensure you're getting the correct version for your key.
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