Add account in New Outlook

Question

Cannot add an account directly from New Outlook. Each time I need to switch back and forth between the classic versions to add accounts. When I add account in New Outlook, its loop long time and no error message. Is there any way to solve this problem?

Answer 1

Hi @Citleial

Welcome to our forum!

To better assist you to solve the problem, could you please describe more about the issue?

1. What is the version of your Outlook? It is recommended that you please check the Outlook client version (File>Office Account>Product Information) and try to upgrade to the latest version to see if the problem is resolved. 
2. What is your account? Microsoft 365 account or outlook.com or something else? And what type of account do you want to configure it with? Exchange/POP/IMAP?
3. How did you add your account? Could you describe the detailed operation? 

When I add account in New Outlook, its loop long time and no error message.

As i know, it will take a while when you first add your account to New Outlook, as it needs to connect to your account to get the relevant information, it is advisable to be patient for a while before proceeding with the follow-up.

In addition, you may refer to the article: Add an email account to Outlook for Windows - Microsoft Support to add you account.

Hope it helps! 

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