High Latency in Azure Document Intelligence

Lautaro Joel Oyuela Bidal 0

I’ve been using Azure Document Intelligence in the USEast region without any issues until recently. However, starting about four hours ago, the service has been significantly slower. It now takes approximately 10 to 15 minutes to process a document that is only a few KB in size, whereas previously it was working perfectly fine.

Could you help me understand why there might be a sudden performance degradation and whether there are any known issues or changes in the region that could explain this?

Thank you for your assistance.

YutongTie-MSFT 52,596 Reputation points

2024-09-30T22:52:25.4433333+00:00

Hello Lautaro,

Thanks for reaching out to us, could you please share which model you are working on so that we can investigate?

Regards,

Yutong
Lautaro Joel Oyuela Bidal 0 Reputation points

2024-10-01T15:03:44.9833333+00:00

Hello Yutong,

Thank you for your reply. I am working with a "Neural - Custom Extraction Model" using API version 2024-02-29 (Preview) in that region
YutongTie-MSFT 52,596 Reputation points

2024-10-15T20:20:50.4866667+00:00

@Lautaro Joel Oyuela Bidal Just want to follow up that if everything is going well right now?

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High Latency in Azure Document Intelligence

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