Onedrive account login email changed and I need to use new one one, how do I transfer credentials?

Question

Greetings,

I was using Onedrive on my laptop under an email that was used for Office 365. The email was changed due to other account conflicts, but the Office 365 account was active. I inadvertently expired in August, but I renewed it under the new email. I now can't access those files on my machine as it says I need to update my credentials. Should I just log out of the old email on onedrive and log back in with the correct credentials to get access to my drive files? Will they transfer over? I can't lose this data.

Answer 1

Hi，

About the Microsoft account problem, I suggest you contact Microsoft Customer Service:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

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