How long should Identity Validation take?

Question

I was wondering if you could help me, I’ve been trying to get the Trusted Signing platform setup and running, but my Organization Identity Validation has been stuck in progress for over a week.

 

Would you be able to provide any insight into what might be holding the process up? We need to start signing our mobile applications and installers.

 

I did receive an email verification, and successfully verified my e-mail address, but after that nothing has changed.

Answer 1

@John Horvath Apologies for the delayed response, as per our documentation processing time for identity validation takes - from 1 to 7 business days (possibly longer if we need to request more documentation from you).

https://learn.microsoft.com/en-us/azure/trusted-signing/quickstart?tabs=registerrp-portal%2Caccount-portal%2Ccertificateprofile-portal%2Cdeleteresources-portal#:~:text=at%20any%20time.-,Processing%20time,-Processing%20your%20identity

If the status is still the same, please help us with the identity validation id to review your request and revert back.

Let me know if you have any further questions, feel free to post back.

Answer 2

@Givary-MSFT can you check on mine? How do I send you the identity validation id privately?