2010 Workflows 'Failed on Start" after KB5002624 install, work around not effective

Question

SharePoint 2016 On Prem; running KB5002624/5002524.

After the install of KB5002624, new 2010 workflows fail to publish and existing 2010 workflows return 'Failed on Start'. Recommendations and suggestions here, here, and here did not resolve the issue.

Any other ideas out there?

Thanks!

Answer 1

Hi @Cederpants ,

Welcome to Q&A forum!

This is the latest update released in September. If you have this problem after installing this update, it is probably caused by this update. There is not much information available on this issue. Have you checked the ULS logs to see if there is any abnormal information? If there is no information available from the ULS logs, we recommend that you go to the website (https://support.microsoft.com/en-sg/help/4051701/global-customer-service-phone-numbers) to find related number and call it to create a new Phone Service Request to Microsoft Phone Support team to see if they can find the root cause. Alternatively, they can delete the update and wait for the next update to fix this problem before installing the latest update.

Good day!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.