Dear All, so far I've used with full success and satisfaction OneDrive through a network mapped drive ("Z" network drive). Anyway, since some days, I can access OneDrive through "Z" but: if a reach a folder of my OneDrive that contains only files, I see no files at all if a reach a OneDrive folder that contains both folders and files, I see the files but I can't open none of them: e.g., I click on a "jpg" file and the Photos application remains stuck, trying to open the file without success A friend of mine uses the same way to access OneDrive (i.e. network drive) and he is not experiencing the issue I'm facing. Any help would be very much appreciated. Thanks. Enrico

Hi @ Enrico Carretti You may navigate to Services (services.msc) and confirm the WebClient service is in running state. Then open Credential Manager > go to Windows Credentials > Generic Credentials > remove credentials which is related Microsoft 365 and OneDrive. If the issue still persists, I suggest you removed the OneDrive Mapping, and re-doing it. Besides, turn off two-step verification with your OneDrive Microsoft account temporarily, check if it has anything to do with account security. https://support.microsoft.com/en-gb/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4 If the answer is helpful, please click " Accept Answer " and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Issue accessing OneDrive via network drive

Accepted answer

Jiajing Hua-MFST 10,565 Reputation points Microsoft Vendor

2024-10-03T05:36:53.12+00:00

Hi @Enrico Carretti

You may navigate to Services (services.msc) and confirm the WebClient service is in running state.

Then open Credential Manager > go to Windows Credentials > Generic Credentials > remove credentials which is related Microsoft 365 and OneDrive.

If the issue still persists, I suggest you removed the OneDrive Mapping, and re-doing it.

Besides, turn off two-step verification with your OneDrive Microsoft account temporarily, check if it has anything to do with account security. https://support.microsoft.com/en-gb/account-billing/how-to-use-two-step-verification-with-your-microsoft-account-c7910146-672f-01e9-50a0-93b4585e7eb4

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
Enrico Carretti 20 Reputation points

2024-10-04T07:36:10.83+00:00

Dear Jiajing,

thanks for your help, please find below my comments to your suggestions:

WebClient service: OK, it is running

Credentials: OK, cleaned-up

Two-steps verification: OK, disabled

OneDrive mapping removed and restored: OK, done

Unfortunately, despite the steps above, the issue is still persisting. A couple of info more on the issue:

I tried to connect to OneDrive via network drive from three different laptops, the issue is the same on all of them

Al in all, I can access my OneDrive, I can use it through the following means: Android app, web browser, Windows Explorer synched with the Windows OneDrive app

trying to open a pdf file, after some minutes, Adobe Reader showed an error message like "Authorization denied"

trying to open a picture, Photos remains forever in this idle state

Any further suggestions?

Thanks.

Enrico

Enrico Carretti 20 Reputation points

2024-10-04T11:18:36.1033333+00:00

Further example, now with Notepad

Enrico Carretti 20 Reputation points

2024-10-04T11:20:01.13+00:00

Further example, now with Notepad

Enrico Carretti 20 Reputation points

2024-10-05T11:58:02.09+00:00

Hello,

another couple of failures trying to save a Notepad file.

Jiajing Hua-MFST 10,565 Reputation points Microsoft Vendor

2024-10-07T07:59:19.87+00:00

Hi @Enrico Carretti

Thanks for your detail sharing.

Are your steps the same as steps mentioned in: How to Map OneDrive as a Network Drive in File Explorer in 2024 (Please Note: Since the web site is not hosted by Microsoft, the link may be changed without notice.)

Please check your Windows account, is it an Administrator account? You may go to Windows Settings > Account, check this information.

Add https://d.docs.live.net/YOUR-CID-NUMBER to your trusted locations via going to Control Panel > Network and Internet > Internet Options > Security tab > Trusted Sites > Sites > Add this link and click "OK".

If you have made changes to your firewall settings or if you're using third-party antivirus software, try temporarily disabling them to see if that resolves the issue.

Jiajing Hua-MFST 10,565 Reputation points Microsoft Vendor

2024-10-07T08:09:27.5+00:00

Besides, you may also create a new local administrator account, and sign in this new account for a check.

Enrico Carretti 20 Reputation points

2024-10-07T09:25:22.92+00:00

Dear Jiajing,

thanks for your further suggestions: I will go through them and let you know. In the meantime, do you thing that there is any check that can be done on OneDrive side, related to my user? To me it sounds that, more than from my side, there should be something to check on OneDrive side.

Thanks

Enrico

Jiajing Hua-MFST 10,565 Reputation points Microsoft Vendor

2024-10-08T08:58:21.7366667+00:00

Hi @Enrico Carretti

To check whether the issue is related to OneDrive-self, if conditions permit, you map OneDrive on another computer and delete it after testing. If it can be used normally, it means there is no problem with OneDrive or account verification.

Enrico Carretti 20 Reputation points

2024-10-08T13:09:58.07+00:00

Hi @Jiajing Hua-MFST

I already did this kind of check: in addition to my laptop, I verified that I have the same exact issue on other two laptops. Therefore, my conclusion is that there is maybe an issue on OneDrive side.

Regards.

Enrico

Enrico Carretti 20 Reputation points

2024-10-23T08:27:43.3066667+00:00

Dear @Jiajing Hua-MFST

Some feedback to the suggestions you made a couple of posts above:

Are your steps the same as steps mentioned in: How to Map OneDrive as a Network Drive in File Explorer in 2024: yes, they are. As a matter of fact, since some days ago, OneDrive through network mapped drive worked fine

Please check your Windows account, is it an Administrator account? Is it is.

Add https://d.docs.live.net/YOUR-CID-NUMBER to your trusted locations: done, the issue persists

If you have made changes to your firewall settings or if you're using third-party antivirus software: no changes have been done on this side

In addition, as I mentioned above, the issue is present on several different laptops and this reinforces the idea that there is something on OneDrive side that is preventing me from accessing via mapped network drive.

Thanks

Enrico

Jiajing Hua-MFST 10,565 Reputation points Microsoft Vendor

2024-10-25T09:52:09.9866667+00:00

Hi @Enrico Carretti

To help you troubleshoot this issue better, it would be best to open a support ticket with Microsoft Support to help review your problem and help you test remotely.

Thanks for your understanding.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Issue accessing OneDrive via network drive

0 additional answers

Your answer