Cannot create Azure OpenAI Service

Question

Cannot create Azure AI Services or Azure OpenAI on Azure.

Status always ends in: Provision Failed

This can be seen in the overview page of the Resource:

The resource creation has failed. Keys are not available. Please delete this resource and create a new resource.

Deployment gives the following error:

GSO service has internal server error. (Code: 8)

Answer 1

Here are a few steps you can take to try and resolve this issue:

1. Check Azure Region Availability: Ensure that the Azure region where you are attempting to deploy the OpenAI service supports Azure OpenAI services. Not all regions support all services, and attempting to create resources in unsupported regions may result in failure.
2. Verify Azure Subscription: Ensure that your Azure subscription has the proper permissions and access to provision Azure OpenAI services. You might need specific access levels or pre-approval from Azure for OpenAI services, which could be causing the provision failure.
3. Retry Resource Creation: Delete the failed resource and try creating it again. This might resolve temporary issues that occurred during the initial creation process.
4. Review Quota and Limitations: Check if there are any quota limits or restrictions on your Azure subscription. Sometimes, exceeding resource quotas or limitations can cause deployment errors.
5. Check Azure Service Health: Visit the Azure Service Health page to see if there are any known outages or issues with Azure AI or OpenAI services in your region. A service outage could cause this error. If the issue persists and none of the above steps resolve it, you should open a support ticket with Azure Support. Provide them with the full error message and any relevant details, such as the region, subscription, and resource group involved.

Answer 2

Thanks for reaching out to us, this is a known issue today which is under investigation and fix by product team. A hotfix has been released 10 mins ago for this issue, please have a try and let us know how it works.

Regards,

Yutong

-Please kindly accept the answer if you feel helpful to support the community, thanks a lot.