am unable to install sharepoint 2019 prerequiinstaller

Question

getting this error while installing

2024-10-02 23:24:09 - Operating System: Windows 10

2024-10-02 23:24:09 - Processor architecture is (9)

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - Common Startup

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

2024-10-02 23:24:09 - The value is...

2024-10-02 23:24:09 - C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

2024-10-02 23:24:09 - Trying to remove the startup task if there is any.

2024-10-02 23:24:09 - C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\SharePointServerPreparationToolStartup_0FF1CE14-0000-0000-0000-000000000000.cmd

2024-10-02 23:24:09 - Error: Startup task doesn't exist. This is not a continuation after a restart.

2024-10-02 23:24:09 - Locating the following command line arguments file:

2024-10-02 23:24:09 - E:\PrerequisiteInstaller.Arguments.txt

2024-10-02 23:24:09 - Error: This file does not exist

2024-10-02 23:24:09 - Details of the current operating system:

2024-10-02 23:24:09 - Major version number of the operating system: (10)

2024-10-02 23:24:09 - Minor version number of the operating system: (0)

2024-10-02 23:24:09 - Build number of the operating system: (0X4F7C=20348)

2024-10-02 23:24:09 - Major version number of the latest Service Pack: (0)

2024-10-02 23:24:09 - Minor version number of the latest Service Pack: (0)

2024-10-02 23:24:09 - Platform ID of the operating system: (2)

2024-10-02 23:24:09 - Product suites available on the operating system: (0X190=400)

2024-10-02 23:24:09 - Product type of the operating system: VER_NT_SERVER

2024-10-02 23:24:09 - Product type: (0X50=80)

2024-10-02 23:24:09 - OS type: (0)

2024-10-02 23:24:09 - Configuring the application's property sheet...

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Microsoft .NET Framework 4.7.2

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - Version

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full

2024-10-02 23:24:09 - The value is...

2024-10-02 23:24:09 - 4.8.04161

2024-10-02 23:24:09 - A higher version of the prerequisite above is already installed

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)

2024-10-02 23:24:09 - Reading version of the following file...

2024-10-02 23:24:09 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll

2024-10-02 23:24:09 - GetFileVersionInfoSize failed (-2147024894)

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Microsoft SQL Server 2012 SP4 Native Client

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - Version

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI11\CurrentVersion

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Windows Server AppFabric

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - ProductVersion

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Microsoft\AppFabric\V1.0

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Microsoft Identity Extensions

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 -

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Microsoft Information Protection and Control Client 2.1

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 -

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Microsoft\MSIPC\CurrentVersion

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Microsoft WCF Data Services 5.6

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - Version

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.6

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Cumulative Update Package 7 for Microsoft AppFabric 1.1 for Windows Server (KB3092423)

2024-10-02 23:24:09 - Reading the following DWORD value/name...

2024-10-02 23:24:09 - IsInstalled

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB3092423

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Visual C++ Redistributable Package for Visual Studio 2012

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - Version

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Wow6432Node\Microsoft\VisualStudio\11.0\VC\Runtimes\x64

2024-10-02 23:24:09 - Check whether the following prerequisite is installed:

2024-10-02 23:24:09 - Visual C++ Redistributable Package for Visual Studio 2017

2024-10-02 23:24:09 - Reading the following string value/name...

2024-10-02 23:24:09 - Version

2024-10-02 23:24:09 - from the following registry location...

2024-10-02 23:24:09 - SOFTWARE\Wow6432Node\Microsoft\VisualStudio\14.0\VC\Runtimes\x64

2024-10-02 23:24:24 - Beginning download/installation

2024-10-02 23:24:24 - Created thread for installer

2024-10-02 23:24:24 - Installing windows server roles and features.

2024-10-02 23:24:24 - Preparing to run the following commands:

2024-10-02 23:24:24 - Param(

[String]$logFile

)

Import-Module Servermanager

Start-Transcript -path $logFile

$operation = Install-WindowsFeature NET-HTTP-Activation,NET-Non-HTTP-Activ,NET-WCF-Pipe-Activation45,NET-WCF-HTTP-Activation45,Web-Server,Web-WebServer,Web-Common-Http,Web-Static-Content,Web-Default-Doc,Web-Dir-Browsing,Web-Http-Errors,Web-App-Dev,Web-Asp-Net,Web-Asp-Net45,Web-Net-Ext,Web-Net-Ext45,Web-ISAPI-Ext,Web-ISAPI-Filter,Web-Health,Web-Http-Logging,Web-Log-Libraries,Web-Request-Monitor,Web-Http-Tracing,Web-Security,Web-Basic-Auth,Web-Windows-Auth,Web-Filtering,Web-Performance,Web-Stat-Compression,Web-Dyn-Compression,Web-Mgmt-Tools,Web-Mgmt-Console,WAS,WAS-Process-Model,WAS-NET-Environment,WAS-Config-APIs,Windows-Identity-Foundation,Xps-Viewer -IncludeManagementTools -verbose

if ($operation.ExitCode -eq 'SuccessRestartRequired') {

Stop-Transcript

$host.SetShouldExit(3010)

}

elseif (!$operation.Success){

Stop-Transcript

$host.SetShouldExit(1000)

exit

}

2024-10-02 23:24:24 - Logs for these operations will be available at:

2024-10-02 23:24:24 - "C:\Users\ADMINI~1.SIN\AppData\Local\Temp\PreD4A5.tmp.PS1.log"

2024-10-02 23:24:24 - Executing PowerShell command:

2024-10-02 23:24:24 - "C:\Windows\system32\WindowsPowerShell\v1.0\powershell.exe" -ExecutionPolicy Bypass "C:\Users\ADMINI~1.SIN\AppData\Local\Temp\PreD4A5.tmp.PS1 -logFile C:\Users\ADMINI~1.SIN\AppData\Local\Temp\PreD4A5.tmp.PS1.log"

2024-10-02 23:24:25 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:26 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:27 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:28 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:29 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:30 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:31 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:32 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:33 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:34 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:35 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:36 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:37 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:38 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:39 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:40 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:41 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:42 - Request for install time of Web Server (IIS) Role

2024-10-02 23:24:43 - Request for install time of Web Server (IIS) Role

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2024-10-02 23:25:34 - Request for install time of Web Server (IIS) Role

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2024-10-02 23:26:00 - Request for install time of Web Server (IIS) Role

2024-10-02 23:26:01 - Request for install time of Web Server (IIS) Role

2024-10-02 23:26:02 - Request for install time of Web Server (IIS) Role

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2024-10-02 23:26:29 - Request for install time of Web Server (IIS) Role

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2024-10-02 23:27:51 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:52 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:53 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:54 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:55 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:56 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:57 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:58 - Request for install time of Web Server (IIS) Role

2024-10-02 23:27:59 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:00 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:01 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:02 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:03 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:04 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:05 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:06 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:07 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:08 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:09 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:10 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:11 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:12 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:13 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:14 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:15 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:16 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:17 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:18 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:19 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:20 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:21 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:22 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:23 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:24 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:25 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:26 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:27 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:28 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:29 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:30 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:31 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:32 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:33 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:34 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:35 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:36 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:37 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:38 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:39 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:40 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:41 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:42 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:43 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:44 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:45 - Request for install time of Web Server (IIS) Role

2024-10-02 23:28:45 - Install process returned (0X3E8=1000)

2024-10-02 23:28:45 - [In HRESULT format] (0X800703E8=-2147023896)

2024-10-02 23:28:45 - Last return code (0X3E8=1000)

2024-10-02 23:28:45 - Reading the following DWORD value/name...

2024-10-02 23:28:45 - Flags

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\Updates\UpdateExeVolatile

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - PendingFileRenameOperations

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SYSTEM\CurrentControlSet\Control\Session Manager

2024-10-02 23:28:45 - Reading the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

2024-10-02 23:28:45 - Error: The tool was unable to install Web Server (IIS) Role.

2024-10-02 23:28:45 - Last return code (0X3E8=1000)

2024-10-02 23:28:45 - Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any command line options.

2024-10-02 23:28:45 - Cannot retry

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Microsoft .NET Framework 4.7.2

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - Version

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full

2024-10-02 23:28:45 - The value is...

2024-10-02 23:28:45 - 4.8.04161

2024-10-02 23:28:45 - A higher version of the prerequisite above is already installed

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)

2024-10-02 23:28:45 - Reading version of the following file...

2024-10-02 23:28:45 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll

2024-10-02 23:28:45 - GetFileVersionInfoSize failed (-2147024894)

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Microsoft SQL Server 2012 SP4 Native Client

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - Version

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI11\CurrentVersion

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Windows Server AppFabric

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - ProductVersion

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\AppFabric\V1.0

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Microsoft Identity Extensions

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 -

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Microsoft Information Protection and Control Client 2.1

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 -

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Microsoft\MSIPC\CurrentVersion

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Microsoft WCF Data Services 5.6

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - Version

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.6

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Cumulative Update Package 7 for Microsoft AppFabric 1.1 for Windows Server (KB3092423)

2024-10-02 23:28:45 - Reading the following DWORD value/name...

2024-10-02 23:28:45 - IsInstalled

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB3092423

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Visual C++ Redistributable Package for Visual Studio 2012

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - Version

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Wow6432Node\Microsoft\VisualStudio\11.0\VC\Runtimes\x64

2024-10-02 23:28:45 - Check whether the following prerequisite is installed:

2024-10-02 23:28:45 - Visual C++ Redistributable Package for Visual Studio 2017

2024-10-02 23:28:45 - Reading the following string value/name...

2024-10-02 23:28:45 - Version

2024-10-02 23:28:45 - from the following registry location...

2024-10-02 23:28:45 - SOFTWARE\Wow6432Node\Microsoft\VisualStudio\14.0\VC\Runtimes\x64

2024-10-02 23:28:57 - Opening log file

2024-10-02 23:28:57 - Opened action for user

2024-10-02 23:28:57 - C:\Users\ADMINI~1.SIN\AppData\Local\Temp\PrerequisiteInstaller.2024.10.02-23.24.09.log

Answer 1

Hi @Gurnoorsingh Gurnoorsingh，

This error might caused by .NET v3.5 is not installed on Windows Server 2019 by default and the SharePoint install media could not install it.

You could install media and install .NET 3.5 by next step

On the server, start Server Manager > Add Roles and Features Wizard Under Features tab, check “.Net Framework 3.5 Features” Under Confirmation tab, click “Specify an alternate source path” at the bottom of screen. In the prompt up screen, type in your install media’s path. For me it is F:\sources\sxs. Click OK. Click Install. Then wait for the installation complete.

For more details, you could refer to following document

https://www.exchangeinbox.com/article.aspx?i=222

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