OneDrive Backup and now I cannot access Outlook!

Question

OneDrive Backup and now I cannot access Outlook!

Sharon Goodwin 0

Started using OneDrive yesterday and now when I open Outlook it says it cannot find my .pst files. I know where they are but when I go in to email settings it lists the file location in OneDrive, not where I know they should be. I don';t know how to reconnect the files to my 3 email accounts or how to stop OneDrive syncing.

Sharon Goodwin 0 Reputation points

2024-10-04T09:16:43.46+00:00

Thank you. I managed to reconnect the files and removed OneDrive. It wouldn't stop syncing despite being paused and stopping backups on all folders.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-11T06:31:15.51+00:00

Hi @Sharon Goodwin

Is there any update on this thread?

If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community.

Warm thanks!

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Sharon Goodwin 0 Reputation points

2024-10-04T09:16:43.46+00:00

Thank you. I managed to reconnect the files and removed OneDrive. It wouldn't stop syncing despite being paused and stopping backups on all folders.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-11T06:31:15.51+00:00

Hi @Sharon Goodwin

Is there any update on this thread?

If an answer has been helpful, please consider accepting the answer to help increase visibility of this question for other members of the Microsoft Q&A community.

Warm thanks!

Answer 1

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @Sharon Goodwin

Welcome to our forum!

What is your account type? Exchange/POP/IMAP?

If you are using a POP/IMAP account, please refer to the article: How to remove an Outlook .pst data file from OneDrive - Microsoft Support and have a try. User's image

Hope it helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-07T06:20:29.31+00:00

Hi @Sharon Goodwin

Thanks for Response.

It seems you have connected to your files successfully, however, there are still some issues with syncing, right?

If so, please refer to the article and have a try.

Hope it helps!
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-10-09T02:45:35.3766667+00:00

Hi @Sharon Goodwin

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Warm thanks！

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OneDrive Backup and now I cannot access Outlook!

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