Why I can't receive the automation number on my massage app

Esther Ivinizki 0

Hello

I've singe up to your app for security and enter my phone number for the code from the app will appear on my massages how ever somehow it's not working properly, please advise what should I do.

Waiting for your urgent reply

Esther Ivinizki

Tianyu Sun-MSFT 31,086 Reputation points Microsoft Vendor

2024-10-03T08:52:46.31+00:00

Hello @Esther Ivinizki,

Welcome to Microsoft Q&A forum.

Are you using Visual Studio? Are you developing any project maybe(if so, what type of project)? Are there any code sample or steps we can check and try to reproduce your issue?

Please kindly share more information and describe your issue in detail, so that we can help you better:)

Looking forward to hearing from you.
Esther Ivinizki 0 Reputation points

2024-10-03T09:39:23.0633333+00:00

Hello

Non of the above, I'm using this op for Two-step verification only.
Esther Ivinizki 0 Reputation points

2024-10-03T09:41:08.5633333+00:00

Non of the above, I'm using the app for Two-step verification only.
Esther Ivinizki 0 Reputation points

2024-10-03T11:04:02.92+00:00

Non of the above I using the app for "Two-step verification only

1 answer

Raja Pothuraju 7,365 Reputation points Microsoft Vendor

2024-10-15T12:19:14.7366667+00:00
Hello @Esther Ivinizki,

Thank you for posting your query on Microsoft Q&A.

Based on your description, I understand that you're unable to access the application because you're not receiving the OTP on your registered mobile number to complete the second factor of authentication (MFA).

It's possible that your registered MFA method has been revoked. To resolve this, please contact your global administrator and ask them to reset your MFA by following these steps:

Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.

Go to Identity > Users > All users.

Click on Authentication methods and select Require re-register multifactor authentication.

The next time you try to log in to Azure services, you will be prompted to register for MFA again.

For more details, you can refer to this guide: Manage user authentication options

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,
Raja Pothuraju.
Please sign in to rate this answer.
Raja Pothuraju 7,365 Reputation points Microsoft Vendor

2024-10-17T11:01:39.07+00:00

Hello @Esther Ivinizki,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Raja Pothuraju 7,365 Reputation points Microsoft Vendor

2024-10-24T07:11:15.0466667+00:00

Hello @Esther Ivinizki,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Raja Pothuraju 7,365 Reputation points Microsoft Vendor

2024-10-29T06:28:56.75+00:00

Hello @Esther Ivinizki,

I hope you are doing well.

If the solution above did not resolve the issue, please let me know so that we can arrange further troubleshooting offline.

I would be happy to discuss this scenario with you directly. Feel free to email me at '[AzCommunity@microsoft.com]' with the subject line "Attn: Pothuraju," and include a link to this thread in the email.

Thank you, and I look forward to our conversation.

Thanks,
Raja Pothuraju.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Why I can't receive the automation number on my massage app

1 answer

Your answer