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Locked Account Due to Past Due Payment — How Can I Settle the Bill and Restore Access?

Geoffrey Metzger 0 Reputation points
2024-10-03T13:24:53.95+00:00

Hello Azure Community, My Azure account has been locked due to an outstanding payment. I’d like to know the best way to pay the past due bill and have my account reinstated. I’ve tried accessing my billing information through the Azure Portal, but it seems restricted due to the account’s locked status. Could someone guide me on the exact steps I need to take to resolve this issue and get my account back online?

Thanks in advance!

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Vinodh247 23,266 Reputation points MVP
    2024-10-06T10:17:27.6933333+00:00

    Hi Geoffrey Metzger,

    Thanks for reaching out to Microsoft Q&A.

    You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

    https://azure.microsoft.com/en-in/support/create-ticket

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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