Application provisioning to Zoom fails with "You appear to have entered invalid credentials"

Question

Application provisioning to Zoom fails with "You appear to have entered invalid credentials"

Alex Shaw 25

Hi all,

I am trying to repair SCIM provisioning between MS and Zoom - the admin who had been responsible for it left, and it has been failing since.

I have set up the configuration following the Zoom documentation. When I hit the "Authorize" button, a small browser window pops up and after a few redirects attempts to load the URL https://portal.azure.com/TokenAuthorize?code=

Matt Smith 0 Reputation points

2024-12-03T22:21:46.3433333+00:00

Alex, did you find a solution for this? I have the exact same issue and no matter what I try, I am stuck at that popup window that never loads nor completes. I did successfully sign into Zoom with my admin account prior to that blank popup.
Alex Shaw 25 Reputation points

2024-12-04T09:41:09.26+00:00

Hi Matt,

I did, but only in a "well this seems to work" way, rather than in a "now we have a full understanding of what was wrong and have full confidence in the solution going forward" way.

What worked for me was to use https://portal.azure.com/ and not https://entra.microsoft.com/ to follow the Microsoft steps. Inexplicably, this made the difference.

I was using a Zoom admin account with local (ie non SSO) credentials too. I'm not sure this was necessary though, in theory SSO credentials should work fine as well.
Matt Smith 0 Reputation points

2024-12-04T12:12:00.59+00:00

OMG - it worked in portal.azure.com! Brilliant! Thank you so much for your help on this, I was in a bind!

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Matt Smith 0 Reputation points

2024-12-03T22:21:46.3433333+00:00

Alex, did you find a solution for this? I have the exact same issue and no matter what I try, I am stuck at that popup window that never loads nor completes. I did successfully sign into Zoom with my admin account prior to that blank popup.
Alex Shaw 25 Reputation points

2024-12-04T09:41:09.26+00:00

Hi Matt,

I did, but only in a "well this seems to work" way, rather than in a "now we have a full understanding of what was wrong and have full confidence in the solution going forward" way.

What worked for me was to use https://portal.azure.com/ and not https://entra.microsoft.com/ to follow the Microsoft steps. Inexplicably, this made the difference.

I was using a Zoom admin account with local (ie non SSO) credentials too. I'm not sure this was necessary though, in theory SSO credentials should work fine as well.
Matt Smith 0 Reputation points

2024-12-04T12:12:00.59+00:00

OMG - it worked in portal.azure.com! Brilliant! Thank you so much for your help on this, I was in a bind!

Answer 1

Givary-MSFT 35,621 Microsoft Employee Moderator

@Alex Shaw Apologies for the delayed response, It seems like you are experiencing an issue with the SCIM provisioning between Entra ID and Zoom. To troubleshoot this issue

Would suggest to review this doc for guidance to get the credentials from Zoom and validate the same during provisioning configuration - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064121#h_01GYWGNMKSCHE7DQ1B8Z8QKFP0

Reference: https://learn.microsoft.com/en-us/entra/identity/saas-apps/zoom-provisioning-tutorial

If the above links doesn't help, let me know we can connect offline to discuss further on the same, however getting valid credentials from Zoom would be key to resolve this issue.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.

Alex Shaw 25 Reputation points

2024-10-09T14:07:04.8366667+00:00

Hi there @Givary-MSFT , thanks for getting back to me!

I have already seen the Zoom article you linked to, and the Microsoft one. I am following the steps they describe.

It occurs to me that Zoom is configured to use SSO by preference, so when I click the "Authorize" button I believe Zoom will use my existing Microsoft session. Is it possible that this is where things are going wrong?

I will contact you 1-1 with details on how we could connect offline to troubleshoot further, thank you for the offer :)
Givary-MSFT 35,621 Reputation points Microsoft Employee Moderator

2024-10-11T04:34:39.16+00:00

@Alex Shaw Lets connect offline, I have sent the email to the id which you shared, for privacy purpose I have deleted your comment which has email id.
Givary-MSFT 35,621 Reputation points Microsoft Employee Moderator

2024-10-22T12:25:53.0733333+00:00

@Alex Shaw Connected offline along with Zoom engineer, we deleted the cookies on the browser and followed the steps mentioned here - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064121

Logged into the entra portal via - https://portal.azure.com/?feature.userProvisioningV2Authentication=true and able to authorization this time successfully without any issues.

Able to start the provisioning and made sure few test users got created in the zoom app as well.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.
Alex Shaw 25 Reputation points

2024-10-22T21:09:48.78+00:00
For the sake of anyone else experiencing this problem, the key thing seems to be:

Using the Microsoft Enterprise Application management starting from https://entra.microsoft.com did NOT work

Using the same management starting from https://portal.azure.com (the link Givary posted above) DID work

Answer 2

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Application provisioning to Zoom fails with "You appear to have entered invalid credentials"

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