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Network Shared folders inaccessible

Nsovo Bostonia Maluleke 41 Reputation points
2024-10-03T15:08:45.7366667+00:00

Hi Azure support,

You know I have been having an issue regarding my network shared drive that are on the Azure VM when im working from home by using an Azure VPN, I’m unable to access them, surprisingly, I can ping the VM from my laptop and also ping my laptop from the VM. I tried to log calls with Microsoft, however I can’t find the right option for this ticket. Please assist

Windows Network
Windows Network
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Network: A group of devices that communicate either wirelessly or via a physical connection.
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  1. Jing Zhou 7,260 Reputation points Microsoft Vendor
    2024-10-07T02:03:28.8133333+00:00

    Hello,

     

    Thank you for posting in Q&A forum.

    Please kindly try below steps to troubleshoot the issue:

    1.Check if the connection support and is configured with SMB Encryption.

    2.Check the firewall and network rules and make sure the traffic is normal.

    3.Check if the TCP.Port 445 is open on the network.

    4.Check if SMB service is running and listening well.

    5.Check the DNS configuration and make sure it's working properly.

     

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

     

    Best regards，

    Jill Zhou

     

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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