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Receiving this error Request Id: 6fd6cef5-9c77-48af-a542-697986661f00

Vital Loft Solutions 0 Reputation points
2024-10-03T19:53:00.5033333+00:00

Receiving this error when trying to log into Outlook, Microsoft can't help I was on the phone for hours, I've tried SARA and it's advising me to contact Microsoft. I can log into Outlook on the web but no apps, including Outlook for Apple devices - The Error code:

Request Id: 6fd6cef5-9c77-48af-a542-697986661f00

Correlation Id: 5aa36fb2-9dc9-0881-1f1a-7281c0e05ad8

Timestamp: 2024-10-03T19:05:30Z

Message: AADSTS50020: User account 'Email' from identity provider 'https://sts.windows.net/5b898dea-3f9e-46c7-9bed-2f79fd9b0be4/' does not exist in tenant 'domain' and cannot access the application '5d661950-3475-41cd-a2c3-d671a3162bc1'(Microsoft Outlook) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

We transferred from GoDaddy M365 to M365 Individually, paid for the yearly license, now can't even log into the Outlook emails, and as a business this is quite frustrating. The email was the same from the old M365 account, but the domain was transferred so the account closed down.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. SokiGuo-MSFT 28,221 Reputation points Microsoft Vendor
    2024-10-04T05:41:26.47+00:00

    Hi @Vital Loft Solutions

    Welcome to our forum!

    Does this issue occur in the Outlook desktop client?

    According to your description, it seems that you can log in normally in Outlook on the web. If it only happens in Outlook client, it is recommended that you follow the official document steps to re-add to check whether it is feasible. Add an email account to Outlook for Windows.

    If the problem persists, follow the steps in this article to fix it.

    Error AADSTS50020 - User account from identity provider does not exist in tenant.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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