How to unlock account???

Question

I had to do the multifactor authentification for my Azure account. The Microsoft account in question had my old phone number connected to it- a number that is no longer in use. So I updated my phone number. So, as my "reward" Microsoft locked my account for an entire month- because I updated my phone number (apparently that is a security alert even though it was THEIR idea for that to begin with). I have been unable to do any of my post-graduate classwork as a result. It has now been OVER a month and it is still locked. Not a single help suggestion is even remotely useful. The American contact number sent me a link- to the same useless nonsense that doesn't help, and now it automatically hangs up on me every time I call it. There is not a single help, self-help, prompt, or otherwise that has even remotely aided me in this situation. How do I fix this? It seems as though Microsoft intentionally does not want to help anyone with anything.

Answer 1

Hi @James Erickson

Welcome to the Microsoft Q&A Platform!

Submit an Account Recovery Request: Visit account.live.com/acsr and fill out the form.

Contact Microsoft Support: Use the Azure Support page or reach out on Twitter to @MicrosoftHelps or @AzureSupport.

Submit a Formal Complaint: If it's affecting your work or studies, consider filing a complaint through Microsoft's customer service.

Check with Your School/Organization: If it's linked to school/work, their IT team may help.
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