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how to fix it

Fresha Aslam 0 Reputation points
2024-10-04T07:39:02.9+00:00

User account '@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft' and cannot access the application (Azure AI Studio App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Azure | Azure Startups
Azure | Azure Startups
Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

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  1. Anonymous
    2024-10-08T00:02:24.1433333+00:00

    Hi @Fresha Aslam , From AADSTS50020 - User account from identity provider does not exist in tenant documentation, your specific issue would be related to Cause 4 - Guest user wasn't invited.

    Because the live.com (Gmail) user that you're logging in with doesn't belong to the Azure AD tenant. You'll need to sign in with a user that's part of the tenant or have an Admin re-invite you as a Guest user using your Gmail email address. If your user is still part of the tenant, you can also try logging in through a Private Browser to see if that resolves your issue.

    Please let me know if you have any questions and I can help you further.

    If this answer helps you please mark "Accept Answer" so other users can reference it.

    Thank you,

    James

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