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Fresha Aslam 0 Reputation points
2024-10-04T07:39:02.9+00:00

User account '@gmail.com' from identity provider 'live.com' does not exist in tenant 'Microsoft' and cannot access the application (Azure AI Studio App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Azure Startups
Azure Startups
Azure: A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.
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  1. James Hamil 25,081 Reputation points Microsoft Employee
    2024-10-08T00:02:24.1433333+00:00

    Hi @Fresha Aslam , From AADSTS50020 - User account from identity provider does not exist in tenant documentation, your specific issue would be related to Cause 4 - Guest user wasn't invited.

    Because the live.com (Gmail) user that you're logging in with doesn't belong to the Azure AD tenant. You'll need to sign in with a user that's part of the tenant or have an Admin re-invite you as a Guest user using your Gmail email address. If your user is still part of the tenant, you can also try logging in through a Private Browser to see if that resolves your issue.

    Please let me know if you have any questions and I can help you further.

    If this answer helps you please mark "Accept Answer" so other users can reference it.

    Thank you,

    James

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